Over and over, COA accreditation has helped organizations find new direction and take their services to a higher level.
“The Council on Accreditation provides all stakeholders involved in the delivery of social services the assurance that the organization is credible, effective, and is committed to quality improvement. The COA process is an important tool for anyone involved in leading an organization to establish best practices and maintaining and updating these practices over time. By maintaining our accreditation over the past 16 years, my organization has been able to be a leader in the field, and successful in securing government and private foundation grants to further our mission.”
Sister Linda Yankoski
President/CEO of Holy Family Institute“Being COA-accredited is our way of assuring the public and our community partners that our organization provides the highest quality of care and services for the foster youth in our programs. The extensive external review process helps to ensure that our administrative and management teams are held to the highest standards and it pushes us to constantly explore innovative ways to improve our overall performance and service. While the accreditation process itself was a bit daunting at times, the COA staff was always available to answer our questions and to offer any guidance that we needed. In the end, it was all worth it, because when people see the COA logo on our flyers and website, they immediately know that the vetting process has been thoroughly completed for them and that our organization will settle for nothing less than providing program excellence.”
Davina Polanco
MS, CTRS, Executive Director, Haven of Hope, Inc.“As a Canadian organization, our agency valued the Canadian-specific standards and contextual accreditation established by COA that draws on the unique narrative of an agency as part of the review process. COA accreditation has engendered an increased awareness of PQI across our agency by helping us improve practices, processes, and further develop and formalize our PQI plan. Most importantly, it has improved services provided to the individuals and families that we serve. In addition, the enduring support of our Accreditation Coordinator throughout the process and the partnership cultivated by the Peer Reviewers on site, make staff feel supported, comfortable and at ease.”
Shawna Huff
BSW, RSW, Director of Quality Improvement & Knowledge Management, The Family Centre“After extensive research, our team decided to pursue accreditation through the Council on Accreditation. We saw great value in the COA process which brilliantly harnesses the expertise and knowledge of our peers in the field to closely review and assess the quality of our programs and service delivery against research-informed and field-approved national standards of excellence. Notably, partnering with COA supports our agency’s continuous improvement efforts, aligns our work with best practices, and helps cultivate a well-developed, competent workforce dedicated to rendering top-notch service delivery to our community. As the first public services agency to be accredited in the state of California, the San Mateo County Human Services Agency strongly recommends the Council on Accreditation, because after all, who better than COA?”
