• How to Identify Quality Benchmark Data

    Benchmark reports are increasingly common in the human services sector, but how do you know if this data is

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  • PQI: A Whiteboard Video

    “How Do You PQI?” This is phrase that COA came up with a few years ago to introduce our newest toolkit. As an accreditation insider, we think it’s a clever phrase in that it conveys that: PQI is a necessity PQI is something that you do

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  • Data – Can We Call It Salvation?

    It is comforting to believe we know ourselves, our community, the universe, and our place in it. How else could we get out of bed every morning? That said, we must admit that much of our knowledge is inherited or built on an imperfect (and

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  • 4 Common Barriers to Setting Up a Quality Improvement System

    Developing a quality improvement system is no easy feat. It takes patience, creativity, vision and a fine eye for detail (oh, and did I mention lots and lots of coffee?). Getting started can seem daunting, but it doesn’t have to be so scary. With

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