Standards for private organizations
2020 Edition
Workforce Development and Support Services Definition
Purpose
Job seekers who receive workforce development, support, and financial asset building services achieve increased economic self-sufficiency.Definition
Workforce Development and Support Services are community-based services that provide information and referral; educational opportunities; job training, placement, and follow-up; and financial asset building services to facilitate personal job acquisition and economic mobility. Workforce development programs must adopt a dual-customer approach by providing services that address the needs of both employers and job seekers.
2020 Edition
Currently viewing: WORKFORCE DEVELOPMENT AND SUPPORT SERVICES (WDS)
- WDS - Definition
- WDS 1 - Client-Centered Logic Model
- WDS 2 - Personnel
- WDS 3 - Community Partnerships
- WDS 4 - Assessment-Based Employment Planning and Monitoring
- WDS 5 - Training and Personal Development Services
- WDS 6 - Job Development and Placement Services
- WDS 7 - Financial Literacy
- WDS 8 - Financial Asset Building Services
VIEW THE STANDARDS
- Administration and Management Standards
- For-Profit Administration and Financial Management (AFM)
- AFM - Introduction
- AFM 1 - Purpose
- AFM 2 - Strategic and Annual Planning
- AFM 3 - Community Involvement and Advocacy
- AFM 4 - Administrative Oversight
- AFM 5 - Conflict of Interest
- AFM 6 - Protection of Reporters of Suspected Misconduct
- AFM 7 - Internal Control Environment
- AFM 8 - Revenue and Investments
- AFM 9 - Financial Planning
- AFM 10 - Financial Accountability
- AFM 11 - Financial Management
- AFM 12 - Fundraising
- Financial Management (FIN)
- Governance (GOV)
- GOV - Introduction
- GOV 1 - Mission
- GOV 2 - Strategic and Annual Planning
- GOV 3 - Community Involvement and Advocacy
- GOV 4 - Organization of the Governing Body
- GOV 5 - Governing Body Responsibilities
- GOV 6 - Organization Leadership
- GOV 7 - Conflict of Interest
- GOV 8 - Protection of Reporters of Suspected Misconduct
- Human Resources (HR)
- Network Administration (NET)
- NET - Introduction
- NET 1 - Network Characteristics
- NET 2 - Network Organization
- NET 3 - Planning
- NET 4 - Network Services
- NET 5 - Access to Network Services
- NET 6 - Screening
- NET 7 - Utilization Management
- NET 8 - Outcomes Measurement
- NET 9 - Members and Community Partners
- NET 10 - Network Application Process
- NET 11 - Network Training
- Performance and Quality Improvement (PQI)
- Risk Prevention and Management (RPM)
- RPM - Introduction
- RPM 1 - Legal and Regulatory Compliance
- RPM 2 - Risk Prevention and Management
- RPM 3 - Insurance Protection
- RPM 4 - Technology and Information Management
- RPM 5 - Security of Information
- RPM 6 - Contracts and Service Agreements
- RPM 7 - Quality Monitoring of Contracted Social and Human Services
- For-Profit Administration and Financial Management (AFM)
- Service Delivery Administration Standards
- Administrative and Service Environment (ASE)
- Behavior Support and Management (BSM)
- Client Rights (CR)
- Program Administration (PRG)
- PRG - Introduction
- PRG 1 - Case Records
- PRG 2 - Access to Case Records
- PRG 3 - Medication Control and Administration
- PRG 4 - Technology-based Service Delivery
- PRG 5 - Services for Persons with Intellectual and Developmental Disabilities
- PRG 6 - Personnel Training for Intellectual and Developmental Disabilities Services
- Training and Supervision (TS)
- Service Standards
- Adult Day Services (AD)
- Adult Foster Care (AFC)
- AFC - Definition
- AFC 1 - Client-Centered Logic Model
- AFC 2 - Personnel
- AFC 3 - Intake and Assessment
- AFC 4 - Caregiver Recruitment and Assessment
- AFC 5 - Home Assessment
- AFC 6 - Placement Planning
- AFC 7 - Caregiver Training and Support
- AFC 8 - Placement Monitoring and Reassessment
- AFC 9 - Case Closing and Aftercare
- Adult Guardianship (AG)
- Adult Protective Services (APS)
- Adoption Services (AS)
- AS - Definition
- AS 1 - Client-Centered Logic Model
- AS 2 - Personnel
- AS 3 - Outreach and Orientation
- AS 4 - Service and Permanency Planning and Adoption Service Contracts
- AS 5 - Birth Parent Assessments and Child Background Studies
- AS 6 - Home Study Practice
- AS 7 - Training for Prospective Adoptive Parents
- AS 8 - Consents, Matching, Referral, and Placement
- AS 9 - Preparation and Support for Placement
- AS 10 - Temporary Care for Children Awaiting Placement
- AS 11 - Post-Placement and Post-Adoption Support and Family Preservation
- AS 12 - Adoption Program Administration
- AS 13 - Intercountry Adoption Program Administration
- Community Change Initiatives (CCI)
- Child and Family Development and Support Services (CFD)
- CFD - Definition
- CFD 1 - Client-Centered Logic Model
- CFD 2 - Personnel
- CFD 3 - Intake and Assessment
- CFD 4 - Service Planning and Monitoring
- CFD 5 - Family-Focused Approach to Service
- CFD 6 - Health Services
- CFD 7 - Family Support Services
- CFD 8 - Parent Education Services
- CFD 9 - Positive Child Development Services
- CFD 10 - Early Intervention Services
- CFD 11 - Case Closing and Aftercare
- Case Management (CM)
- Crisis Response and Information Services (CRI)
- Counseling, Support, and Education Services (CSE)
- Disaster Recovery Case Management (DRCM)
- Day Treatment Services (DTX)
- DTX - Definition
- DTX 1 - Client-Centered Logic Model
- DTX 2 - Personnel
- DTX 3 - Intake and Assessment
- DTX 4 - Service Planning and Monitoring
- DTX 5 - Interdisciplinary Program
- DTX 6 - Services for Families
- DTX 7 - Education Services
- DTX 8 - Substance Abuse Services
- DTX 9 - Care and Supervision
- DTX 10 - Case Closing and Aftercare
- Domestic Violence Services (DV)
- DV - Definition
- DV 1 - Client-Centered Logic Model
- DV 2 - Personnel
- DV 3 - Access to Service
- DV 4 - Intake, Assessment, and Safety Planning
- DV 5 - Service Planning and Monitoring
- DV 6 - Advocacy and Support Services
- DV 7 - Promoting Child Well-Being
- DV 8 - Crisis Hotline
- DV 9 - Rights of Shelter and Safe Home Residents
- DV 10 - Shelter and Safe Home Facilities
- DV 11 - Case Closing and Aftercare
- Employee Assistance Program Services (EAP)
- EAP - Definition
- EAP 1 - Client-Centered Logic Model
- EAP 2 - Personnel
- EAP 3 - Access to Service
- EAP 4 - Internal EAP/Parent Company Relations
- EAP 5 - Program Implementation and Contract Management
- EAP 6 - Contractor Accountability
- EAP 7 - Record-Keeping
- EAP 8 - Assessment and Action Planning
- EAP 9 - Service Elements
- EAP 10 - Work-Life Services
- EAP 11 - Case Closing
- Early Childhood Education (ECE)
- ECE - Definition
- ECE 1 - Child-Centered Logic Model
- ECE 2 - Personnel
- ECE 3 - Enrollment
- ECE 4 - Parental Involvement and Support
- ECE 5 - Health and Safety
- ECE 6 - Classroom Environment
- ECE 7 - Promoting Quality Relationships with Teaching Staff and Peers
- ECE 8 - Developmental and Educational Activities
- ECE 9 - Caring for Children with Special Needs
- ECE 10 - Child Supervision
- ECE 11 - Transition
- ECE 12 - Oversight of Family Child Care Homes
- Experiential Education Supplement (EES)
- Financial Education and Counseling Services (FEC)
- FEC - Definition
- FEC 1 - Client-Centered Logic Model
- FEC 2 - Personnel
- FEC 3 - Service Initiation
- FEC 4 - Development of an Action Plan
- FEC 5 - Financial Education and Counseling Services
- FEC 6 - Housing Counseling and Education Services
- FEC 7 - Debt Management Plans
- FEC 8 - Administration of the Debt Management Plan
- FEC 9 - Creditor Relations
- FEC 10 - Referrals and System Collaborations
- FEC 11 - Client File Review
- FEC 12 - Business Ethics
- Family Foster Care and Kinship Care (FKC)
- FKC - Definition
- FKC 1 - Client-Centered Logic Model
- FKC 2 - Personnel
- FKC 3 - Initial Assessment
- FKC 4 - Comprehensive Assessment
- FKC 5 - Service Planning
- FKC 6 - Child Permanency
- FKC 7 - Child Placement
- FKC 8 - Developing and Maintaining Connections
- FKC 9 - Services for Parents
- FKC 10 - Services for Children and Youth
- FKC 11 - Physical and Mental Healthcare
- FKC 12 - Supports and Services for Expectant and Parenting Youth
- FKC 13 - Treatment Foster Care
- FKC 14 - Worker Contact and Monitoring
- FKC 15 - Transition to Adulthood
- FKC 16 - Family Reunification
- FKC 17 - Resource Family Recruitment
- FKC 18 - Resource Family Assessment and Approval
- FKC 19 - Resource Family Training and Preparation
- FKC 20 - Resource Family Use of Physical Interventions
- FKC 21 - Resource Family Development, Support, and Retention
- FKC 22 - Respite Care
- FKC 23 - Case Closing and Aftercare
- Family Preservation and Stabilization Services (FPS)
- FPS - Definition
- FPS 1 - Client-Centered Logic Model
- FPS 2 - Personnel
- FPS 3 - Intake and Assessment
- FPS 4 - Service Planning and Monitoring
- FPS 5 - Family-Focused Approach to Service Delivery
- FPS 6 - Family Supports, Services, and Interventions
- FPS 7 - Assessing Safety and the Need for Out-of-Home Care
- FPS 8 - Case Closing and Aftercare
- Group Living Services (GLS)
- GLS - Definition
- GLS 1 - Client-Centered Logic Model
- GLS 2 - Personnel
- GLS 3 - Access to Service
- GLS 4 - Intake and Assessment
- GLS 5 - Family Involvement
- GLS 6 - Service Planning and Monitoring
- GLS 7 - Child Permanency
- GLS 8 - Group Living Program
- GLS 9 - Healthcare Services
- GLS 10 - Education Services
- GLS 11 - Community and Social Connections
- GLS 12 - Services for Pregnant and Parenting Residents
- GLS 13 - Substance Use Services
- GLS 14 - Residential Facilities
- GLS 15 - Privacy Provisions
- GLS 16 - Care and Supervision
- GLS 17 - Transition from the Service System
- GLS 18 - Case Closing and Aftercare
- Generic Service Summary Supplement (GSS)
- Home Care and Support Services (HCS)
- HCS - Definition
- HCS 1 - Client-Centered Logic Model
- HCS 2 - Personnel
- HCS 3 - Requirements for Personnel Providing Services to Individuals with Special Needs
- HCS 4 - Access to Services
- HCS 5 - Intake
- HCS 6 - Assessment Based Care Planning and Coordination
- HCS 7 - Care Monitoring
- HCS 8 - Coordinated Home Management, Activities of Daily Living, and Health Services
- HCS 9 - Case Closing and Aftercare
- Housing Stabilization and Community Living Services (HSCL)
- Integrated Care; Health Homes (ICHH)
- Intellectual and Developmental Disabilities Services (IDDS)
- IDDS - Definition
- IDDS 1 - Client-Centered Logic Model
- IDDS 2 - Personnel
- IDDS 3 - Intake and Assessment
- IDDS 4 - Service Planning and Monitoring
- IDDS 5 - Social Inclusion and Community Participation
- IDDS 6 - Assistive Technology
- IDDS 7 - Support Services for Family and Caregivers
- IDDS 8 - Case Closing and Aftercare
- Juvenile Justice Case Management Services (JJCM)
- Juvenile Justice Day Services (JJD)
- JJD - Definition
- JJD 1 - Youth-Centered Logic Model
- JJD 2 - Personnel
- JJD 3 - Engagement and Assessment
- JJD 4 - Service Planning and Monitoring
- JJD 5 - Family Involvement and Services
- JJD 6 - Service Environment and Culture
- JJD 7 - Developing Life Skills and Connections
- JJD 8 - Education Services
- JJD 9 - Maintaining Safety and Security
- JJD 10 - Planning for Transition and Aftercare
- JJD 11 - Case Closing and Follow-Up
- Juvenile Justice Residential Services (JJR)
- JJR - Definition
- JJR 1 - Youth-Centered Logic Model
- JJR 2 - Personnel
- JJR 3 - Intake and Assessment
- JJR 4 - Service Planning and Monitoring
- JJR 5 - Family Connections and Involvement
- JJR 6 - Service Culture
- JJR 7 - Health Services
- JJR 8 - Mental Health Services
- JJR 9 - Services for Substance Use Conditions
- JJR 10 - Education Services
- JJR 11 - Development of Social and Independent Living Skills
- JJR 12 - Workforce Development Services
- JJR 13 - Living and Service Environment
- JJR 14 - Maintaining Safety and Security
- JJR 15 - Planning for Reentry and Aftercare
- JJR 16 - Case Closing and Aftercare
- Mental Health and/or Substance Use Services (MHSU)
- MHSU - Definition
- MHSU 1 - Client-Centered Logic Model
- MHSU 2 - Personnel
- MHSU 3 - Intake and Assessment
- MHSU 4 - Service Planning and Monitoring
- MHSU 5 - Clinical Counseling
- MHSU 6 - Therapeutic Services
- MHSU 7 - Medical Care and Clinical Support Team
- MHSU 8 - Ambulatory Detoxification Treatment
- MHSU 9 - Care Coordination
- MHSU 10 - Support Services
- MHSU 11 - Case Closing and Aftercare
- Mentoring Services (MS)
- Outreach Services (OS)
- Out-of-School Time Services (OST)
- OST - Definition
- OST 1 - Child/Youth-Centered Logic Model
- OST 2 - Personnel
- OST 3 - Access and Enrollment
- OST 4 - Building Supportive Relationships Between Program Participants and Adults
- OST 5 - Promoting Positive Behaviors and Healthy Peer Relationships
- OST 6 - Positive Approaches to Guiding Behavior
- OST 7 - Family Connections
- OST 8 - Community Relationships and Partnerships
- OST 9 - Programming and Activities
- OST 10 - Programming and Activities: Arts Education and Enrichment
- OST 11 - Programming and Activities: Health and Wellness
- OST 12 - Programming and Activities: Academic Enrichment and Skill Development
- OST 13 - Programming and Activities: Homework Help and/or Tutoring
- OST 14 - Programming and Activities: College and Career Readiness
- OST 15 - Programming and Activities: Mentoring
- OST 16 - Indoor Environment and Materials
- OST 17 - Outdoor Environment and Materials
- OST 18 - Health and Safety
- OST 19 - Supervision
- Opioid Treatment (OTP)
- OTP - Definition
- OTP 1 - Client-Centered Logic Model
- OTP 2 - Personnel
- OTP 3 - Access to Service
- OTP 4 - Intake and Assessment
- OTP 5 - Service Planning and Monitoring
- OTP 6 - Community Services
- OTP 7 - Service Elements
- OTP 8 - Medical Services
- OTP 9 - Toxicology Testing for Continued Drug Use
- OTP 10 - Take-Home Privileges for Unsupervised Use of Medication
- OTP 11 - Dosage Requirements
- OTP 12 - Detoxification Treatment
- OTP 13 - Interim Maintenance Treatment
- OTP 14 - Opioid Treatment During Pregnancy
- OTP 15 - Withdrawal
- OTP 16 - Case Closing and Aftercare
- OTP 17 - Diversion Control
- OTP 18 - Program Administration
- Pregnancy Support Services (PS)
- PS - Definition
- PS 1 - Client-Centered Logic Model
- PS 2 - Personnel
- PS 3 - Intake and Assessment
- PS 4 - Service Planning and Monitoring
- PS 5 - Pregnancy Options Counseling/Birth Options Counseling
- PS 6 - Health Services
- PS 7 - Education Services
- PS 8 - Promoting Positive Life Course Development
- PS 9 - Case Closing and Aftercare
- Psychiatric Rehabilitation Services (PSR)
- Respite Care (RC)
- Refugee Resettlement Services (RRS)
- Residential Treatment Services (RTX)
- RTX - Definition
- RTX 1 - Client-Centered Logic Model
- RTX 2 - Personnel
- RTX 3 - Access to Service
- RTX 4 - Intake and Assessment
- RTX 5 - Family Involvement
- RTX 6 - Service Planning and Monitoring
- RTX 7 - Child Permanency
- RTX 8 - Coordinated, Individualized Team Approach
- RTX 9 - Service Array
- RTX 10 - Healthcare Services
- RTX 11 - Education Services
- RTX 12 - Community and Social Connections
- RTX 13 - Crisis Stabilization
- RTX 14 - Services for Pregnant and Parenting Residents
- RTX 15 - Substance Abuse Services
- RTX 16 - Residential Facilities
- RTX 17 - Privacy Provisions
- RTX 18 - Care and Supervision
- RTX 19 - Transition from the Service System
- RTX 20 - Case Closing and Aftercare
- Shelter Services (SH)
- SH - Definition
- SH 1 - Client-Centered Logic Model
- SH 2 - Personnel
- SH 3 - Intake and Assessment
- SH 4 - Service Planning and Monitoring
- SH 5 - The Rights of Service Recipients
- SH 6 - Program Facilities
- SH 7 - Service Components
- SH 8 - Supportive Services
- SH 9 - Youth Shelter Services
- SH 10 - Case Closing and Aftercare
- Supervised Visitation and Exchange Services (SVE)
- SVE - Definition
- SVE 1 - Client-Centered Logic Model
- SVE 2 - Personnel
- SVE 3 - Referral and Screening
- SVE 4 - Intake and Orientation
- SVE 5 - Service Environment
- SVE 6 - Off-Site Supervision
- SVE 7 - Visit and Exchange Management
- SVE 8 - Therapeutic Supervised Visitation
- SVE 9 - Case Documentation, Review, and Reporting
- SVE 10 - Case Closing
- Services for Unaccompanied Children (UC)
- UC - Definition
- UC 1 - Client-Centered Logic Model
- UC 2 - Personnel
- UC 3 - Initial Assessment
- UC 4 - Comprehensive Assessment
- UC 5 - Service Planning and Monitoring
- UC 6 - Service Array
- UC 7 - Services for Pregnant and Parenting Youth
- UC 8 - Program Facilities
- UC 9 - Privacy Provisions
- UC 10 - Care and Supervision
- UC 11 - Sponsorship and Family Involvement
- UC 12 - Home Study
- UC 13 - Transfer of Care and Custody
- UC 14 - Post-Release Services
- UC 15 - Case Closing and Aftercare
- Vocational Rehabilitation Services (VOC)
- VOC - Definition
- VOC 1 - Client-Centered Logic Model
- VOC 2 - Personnel
- VOC 3 - Intake and Assessment
- VOC 4 - Vocational Planning and Monitoring
- VOC 5 - Skill-Development Training
- VOC 6 - Vocational Evaluation Services
- VOC 7 - Work Adjustment Services
- VOC 8 - Job Development Placement Services
- VOC 9 - Supported Employment Services
- VOC 10 - Work Services
- VOC 11 - Case Closing and Aftercare
- Workforce Development and Support Services (WDS)
- WDS - Definition
- WDS 1 - Client-Centered Logic Model
- WDS 2 - Personnel
- WDS 3 - Community Partnerships
- WDS 4 - Assessment-Based Employment Planning and Monitoring
- WDS 5 - Training and Personal Development Services
- WDS 6 - Job Development and Placement Services
- WDS 7 - Financial Literacy
- WDS 8 - Financial Asset Building Services
- Wilderness and Adventure-Based Therapeutic Outdoor Services (WT)
- WT - Definition
- WT 1 - Client-Centered Logic Model
- WT 2 - Personnel
- WT 3 - Access to Service
- WT 4 - Intake and Assessment
- WT 5 - Service Planning and Monitoring
- WT 6 - Family Connections
- WT 7 - Program Activities
- WT 8 - Health Services
- WT 9 - Educational Services
- WT 10 - Privacy Provisions
- WT 11 - Safety and Risk Management
- WT 12 - Physical Environment
- WT 13 - Equipment Safety
- WT 14 - Activity Technical and Safety Requirements
- WT 15 - Care and Supervision
- WT 16 - Transition to Independent Living
- WT 17 - Case Closing and Aftercare
- Ways to Work (WtW)
- Youth Independent Living Services (YIL)
- YIL - Definition
- YIL 1 - Client-Centered Logic Model
- YIL 2 - Personnel
- YIL 3 - Intake and Assessment
- YIL 4 - Service Planning and Monitoring
- YIL 5 - Service Coordination for Youth with Special Needs
- YIL 6 - Supportive Housing for Youth in Transition
- YIL 7 - Family, Community, and Workplace Connections
- YIL 8 - Transition from the Service System
- YIL 9 - Case Closing and Aftercare
- Youth Psychosocial Services (YPS)
Examples: Job seekers receiving workforce development services can include, but are not limited to, any of the following populations:
- individuals receiving public assistance;
- adolescents and adults without a high school diploma;
- adolescents and adults involved with the justice system;
- migrant and seasonal workers;
- resettled immigrants and refugees;
- older adults returning to the workforce after retirement;
- dislocated or low-wage incumbent workers; and
- veterans of the military looking for civilian work.
Note: Please see WDS Reference List for the research that informed the development of these standards.