Shelter Services meet the basic needs of individuals and families who are homeless or in transition, support family stabilization or independent living, and facilitate access to services and permanent housing.
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
Procedures need strengthening; or
With few exceptions, procedures are understood by staff and are being used; or
For the most part, established timeframes are met; or
Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
Procedures and/or case record documentation need significant strengthening; or
Procedures are not well-understood or used appropriately; or
Timeframes are often missed; or
Several client records are missing important information; or
Client participation is inconsistent.
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
No written procedures, or procedures are clearly inadequate or not being used; or
Documentation is routinely incomplete and/or missing.
Procedures regarding opening mail of persons served
Information regarding service recipients’ rights
Interviews may include:
Review case records
Stays in the program are voluntary, unless legally mandated.
The use of services beyond the provision of shelter is voluntary and is not required as a condition of stay.
The environment promotes a non-threatening, welcoming, and inclusive approach, and fosters trust and engagement for all service recipients.
Programs should provide an affirming, safe and welcoming environment for all individuals. Youth who identify as lesbian, gay, bisexual, transgender, and gender non-conforming (LGBT) are greatly overrepresented among youth experiencing homelessness, and are at higher risk for verbal, physical, and sexual harassment and assault. Programs can help to signal that they provide an environment that is safe and welcoming, for example, by posting “visual cues” in the reception or common area, such as a nondiscrimination policy or LGBTQ symbols (i.e., posters, stickers, and flags), and ensuring that the environment is free from homophobic and transphobic language.