All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
Procedures need strengthening; or
With few exceptions, procedures are understood by staff and are being used; or
In a few rare instances, urgent needs were not prioritized; or
For the most part, established timeframes are met; or
Culturally responsive assessments are the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
Procedures and/or case record documentation need significant strengthening; or
Procedures are not well-understood or used appropriately; or
Urgent needs are often not prioritized; or
Services are frequently not initiated in a timely manner; or
Applicants are not receiving referrals, as appropriate; or
Assessment and reassessment timeframes are often missed; or
Assessments are sometimes not sufficiently individualized;
Culturally responsive assessments are not the norm, and this is not being addressed in supervision or training; or
Several client records are missing important information; or
Client participation is inconsistent; or
Intake or assessment is done by another organization or referral source and no documentation and/or summary of required information is present in case record.
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
There are no written procedures, or procedures are clearly inadequate or not being used; or
Documentation is routinely incomplete and/or missing.
Screening and intake procedures
Copy of assessment tool(s)
No On-Site Evidence
Interviews may include:
Review case records
Caregivers and providers are screened and informed about:
how the caregiver’s request and the dependent person’s needs match the organization's services; and
what services will be available and when.
NAAnother organization is responsible for screening, as defined in a contract.
Prompt, responsive intake practices:
ensure that applicants are treated equitably;
address any concerns about using respite care;
gather information necessary to identify critical service needs and/or determine when a more intensive service is necessary;
give priority to individuals with urgent needs and emergency situations;
support the timely initiation of services; and
provide placement on a waiting list or referral to appropriate resources when individuals cannot be served or cannot be served promptly.
When a crisis respite program is at full capacity and cannot provide services to a family, the organization should assist the family in developing a plan to provide safe care for the child or adult and refer the family to another appropriate emergency service provider.
NAThe organization accepts all clients.
Persons served participate in an individualized, culturally, and linguistically responsive assessment that is:
completed within established timeframes;
updated as needed based on the needs of persons served; and
focused on information pertinent for meeting service requests and objectives.