Standards for private organizations

2020 Edition

Performance and Quality Improvement Introduction

Purpose

An organization-wide performance and quality improvement system uses data to promote efficient, effective service delivery and achievement of the organization’s mission and strategic goals.

Introduction

COA’s Performance and Quality Improvement (PQI) standards provide the framework for implementation of a sustainable, organization-wide PQI system that increases the organization’s capacity to make data-informed decisions that support achievement of performance targets, program goals, positive client outcomes, and staff and client satisfaction. Building and sustaining a comprehensive, mission-driven PQI system is dependent upon the active engagement of staff from all departments of the organization, persons served, and other stakeholders throughout the improvement cycle.
2020 Edition

Currently viewing: PERFORMANCE AND QUALITY IMPROVEMENT (PQI)

VIEW THE STANDARDS

Note: Please see the PQI Toolkit for additional guidance on these standards.

Note: Please see the PQI Reference List for the research that informed the development of these standards.