Standards for public agencies

2020 Edition

Youth Independent Living Services (PA-YIL) 3: Intake and Assessment

The agency's intake and assessment practices ensure that youth receive prompt and responsive access to appropriate services.
2020 Edition

Currently viewing: YOUTH INDEPENDENT LIVING SERVICES (PA-YIL)

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Purpose

Young adults who receive Youth Independent Living Services obtain safe and stable housing, develop life skills and competencies including work readiness, achieve educational and financial growth goals, and establish healthy, supportive adult and peer relationships.
1
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions: exceptions do not impact service quality or agency performance. 
2
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement.
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented. 
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.
3

Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  

  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.  
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  
  • Service quality or agency functioning may be compromised.  
  • Capacity is at a basic level.
4
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Screening and intake procedures
  • Assessment procedures
  • Copy of assessment tool(s)
  • Strategies for engaging youth
  • Community resource and referral list
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Youth
  • Review case records

 

PA-YIL 3.01

The agency partners with community entities and providers to:
  1. identify youth with potential need; and
  2. increase youth interest and the likelihood that needed supports and services will be used.

Interpretation

This standard promotes the “no wrong door” concept that youth will not be turned away when a narrow service does not meet comprehensive need. Instead, youth should be engaged at any point of entry and should be referred to or served by an appropriate constellation of providers.

 

PA-YIL 3.02

Youth are screened and informed about:
  1. how well their request matches the agency's services; and
  2. what services will be available and when.
NA Another agency is responsible for screening, as defined in a contract.

 

PA-YIL 3.03

The youth and worker meet within 7-14 days, or within a time period consistent with established program timeframes and state guidelines, when a goal changes to independent living or referral.

 
Fundamental Practice

PA-YIL 3.04

Prompt, responsive, intake practices:
  1. address applicable legal protections for youth;
  2. clarify what youth need and want;
  3. gather information necessary to identify critical service needs and/or to determine if a more intensive service is necessary;
  4. provide the basis for further assessment;
  5. give priority to urgent needs and emergency situations, including health and safety concerns; 
  6. determine if youth are eligible to receive services and funding; and 
  7. provide placement on a waiting list or referral to appropriate resources when individuals cannot be served or cannot be served promptly.

 

PA-YIL 3.05

Prior to or at initiation of services each worker and youth:
  1. confirm the youth’s age and legal status and, as appropriate, obtain necessary, authorized, written approvals for service from a legal guardian;
  2. contact prior placements for confirmation about services the youth may have received, as appropriate; and
  3. arrange to meet where the youth lives so the worker can observe and document if the arrangement is safe, healthy, and provides suitable social, emotional, and physical care and support.

Interpretation

"Legal status” refers to whether youth are in state custody or are legally emancipated.

 

PA-YIL 3.06

The agency plans for, establishes, and maintains stable, ongoing, goal directed caseworker-youth relationships with youth who can be unfamiliar with how to seek, accept, and use support.

 

PA-YIL 3.07

Youth participate in an individualized, culturally and linguistically responsive assessment that is:
  1. completed within established timeframes; 
  2. updated as needed based on the needs of the youth; and
  3. focused on information pertinent for meeting service requests and objectives.

 

PA-YIL 3.08

Standardized assessment tools are used in conjunction with youth input to identify:
  1. strengths, needs, challenges, and protective factors;
  2. emotional and social competence and current level of peer group and community involvement;
  3. involvement in challenging, interesting activities;
  4. family connections, and relationships with other responsible adults;
  5. availability and use of informal supports;
  6. life skills;
  7. educational status and progress toward achieving an age-appropriate educational level or school completion;
  8. housing; and
  9. physical and mental health care needs.

Interpretation

The Assessment Matrix - Private, Public, Canadian, Network determines which level of assessment is required for COA’s Service Sections. The assessment elements of the Matrix can be tailored according to the needs of specific individuals or service design.