Standards for public agencies

2020 Edition

Workforce Development and Support Services (PA-WDS) 5: Training and Personal Development Services

The agency works with community employers to provide job seekers with training programs and other personal development opportunities that help individuals acquire the knowledge and skills necessary to achieve gainful employment and job mobility.
NA The agency does not provide training and personal development services.
2020 Edition




Job seekers who receive workforce development, support, and financial asset building services achieve increased economic self-sufficiency.
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions: exceptions do not impact service quality or agency performance. 
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement.
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented. 
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.

Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  

  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.  
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  
  • Service quality or agency functioning may be compromised.  
  • Capacity is at a basic level.
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Procedures for reviewing training courses every two years
  • Table of contents for job readiness training curricula
  • Policy on serving individuals with disabilities
  • Job readiness training curricula
  • Course descriptions for each training course offered in the previous six months
  • Training schedules for the previous six months
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Job seekers
    4. Employers
  • Review case records

PA-WDS 5.01

The agency reviews its training courses every two years with input from local business, and makes modifications as necessary, to ensure that training programs:
  1. meet the needs of local employers; and
  2. are appropriate to the skill level of local job seekers.

PA-WDS 5.02

Job readiness training addresses:
  1. workplace practices;
  2. workforce diversity;
  3. anger management and conflict resolution;
  4. working effectively with others;
  5. stress and time management;
  6. computer literacy; and
  7. financial literacy.

PA-WDS 5.03

Each training course has a written course description including the curriculum, location, and meeting time of training sessions.

PA-WDS 5.04

Training schedules are flexible and include evening hours and, when possible, distance learning opportunities and individually paced instruction.
Examples: Individually paced instruction is typically offered through a computer-based program that allows students to skip quickly over material they are familiar with or move slowly through material that is more difficult. It is often more effective to provide this in a classroom-style setting where a teacher or trainer is available if the student has questions.

PA-WDS 5.05

Based on their assessed needs and individualized employment plan, job seekers have access to a combination of educational programs that include:
  1. degree or certificate programs;
  2. ESL courses; and
  3. GED or high school courses.

PA-WDS 5.06

Individuals with disabilities are offered professional skill-development training courses in integrated settings, either directly or by referral, as appropriate to their individualized employment objectives.