Standards for public agencies

2020 Edition

Workforce Development and Support Services (PA-WDS) 3: Community Partnerships

The agency creates partnerships with local employers, community service providers, and educational institutions to provide workforce development services that are appropriate, accessible, coordinated, and comprehensive.
2020 Edition




Job seekers who receive workforce development, support, and financial asset building services achieve increased economic self-sufficiency.
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions: exceptions do not impact service quality or agency performance. 
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement.
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented. 
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.

Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  

  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.  
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  
  • Service quality or agency functioning may be compromised.  
  • Capacity is at a basic level.
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
No Self-Study Evidence
  • Documentation of regular contact and collaboration with relevant systems, providers, and employers from the previous six months 
  • Community resource and referral list including community services and potential employers
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Community partners/employers

PA-WDS 3.01

Program managers and supervisors facilitate regular contact and collaboration with relevant systems and government agencies including, but not limited to:
  1. the criminal and juvenile justice systems;
  2. health and mental health care providers;
  3. educational institutions; and
  4. the local housing authority.
Examples: Methods that the agency may use to facilitate regular contact among its community partners include:
  1. virtual networking;
  2. email/phone; 
  3. co-location;
  4. satellite locations or roving vans; and
  5. referral or formal contracting.

PA-WDS 3.02

The agency develops and maintains a working relationship with employers in the community identified as being in need of trained workers and able to offer opportunities for career advancement.

PA-WDS 3.03

The agency maintains a comprehensive list of community service providers and potential employers that is accessible to direct service personnel.