Standards for public agencies

2020 Edition

Vocational Rehabilitation Services (PA-VOC) 9: Supported Employment Services

The agency facilitates the integration of persons with severe disabilities into the competitive labor market through on-site training, real-world work environments, and ongoing support services.
NA The agency does not provide supported employment services.
2020 Edition

Currently viewing: VOCATIONAL REHABILITATION SERVICES (PA-VOC)

VIEW THE STANDARDS

Purpose

Individuals with disabilities who receive vocational rehabilitation services achieve increased community integration, social inclusion, and self-determination through the realization of their vocational goals.
1
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions: exceptions do not impact service quality or agency performance. 
2
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement.
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented. 
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.
3

Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  

  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.  
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  
  • Service quality or agency functioning may be compromised.  
  • Capacity is at a basic level.
4
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
No Self-Study Evidence
  • Examples of job descriptions
  • Skills training curricula
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Persons served
    4. Employers
  • Review case records

PA-VOC 9.01

The agency and the individual negotiate a customized employment arrangement with the employer that:
  1. is in the competitive labor market;
  2. has a competitive wage; and
  3. is tailored to the individual’s special needs. 
Examples: Customized employment arrangements can include, but are not limited to, job carving, job sharing, self-employment, and developing a new job description to address unmet business needs.

PA-VOC 9.02

Personnel provide ongoing support and direct supervision to the individual, both on and off the job site, as indicated in the vocational plan.

PA-VOC 9.03

The agency supports individuals to function as full members of the work community by offering soft-skills and interpersonal skills training.
Examples: Training topics can include, but are not limited to, how to use public transportation, engaging with coworkers, and time management.

PA-VOC 9.04

Job placement and ongoing support promote opportunities for career changes, job expansion, and promotion, as indicated in the vocational plan.