Standards for public agencies

2020 Edition

Vocational Rehabilitation Services (PA-VOC) 9: Supported Employment Services

The agency facilitates the integration of persons with severe disabilities into the competitive labor market through on-site training, real-world work environments, and ongoing support services.
NA The agency does not provide supported employment services.
2020 Edition




Individuals with disabilities who receive vocational rehabilitation services achieve increased community integration, social inclusion, and self-determination through the realization of their vocational goals.
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions: exceptions do not impact service quality or agency performance. 
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement.
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented. 
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.

Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  

  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.  
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  
  • Service quality or agency functioning may be compromised.  
  • Capacity is at a basic level.
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
No Self-Study Evidence
  • Examples of job descriptions
  • Skills training curricula
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Persons served
    4. Employers
  • Review case records

PA-VOC 9.01

The agency and the individual negotiate a customized employment arrangement with the employer that:
  1. is in the competitive labor market;
  2. has a competitive wage; and
  3. is tailored to the individual’s special needs. 
Examples: Customized employment arrangements can include, but are not limited to, job carving, job sharing, self-employment, and developing a new job description to address unmet business needs.

PA-VOC 9.02

Personnel provide ongoing support and direct supervision to the individual, both on and off the job site, as indicated in the vocational plan.

PA-VOC 9.03

The agency supports individuals to function as full members of the work community by offering soft-skills and interpersonal skills training.
Examples: Training topics can include, but are not limited to, how to use public transportation, engaging with coworkers, and time management.

PA-VOC 9.04

Job placement and ongoing support promote opportunities for career changes, job expansion, and promotion, as indicated in the vocational plan.