Standards for public agencies

2020 Edition

Vocational Rehabilitation Services (PA-VOC) 8: Job Development Placement Services

The agency helps the individual find and retain employment appropriate to their vocational objectives and provides assistance to employers when individuals require special accommodations.
NA The agency does not provide job development and placement services.
2020 Edition




Individuals with disabilities who receive vocational rehabilitation services achieve increased community integration, social inclusion, and self-determination through the realization of their vocational goals.
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions: exceptions do not impact service quality or agency performance. 
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement.
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented. 
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.

Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  

  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.  
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  
  • Service quality or agency functioning may be compromised.  
  • Capacity is at a basic level.
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Copy of work-readiness assessment tools or criteria
  • Procedures for providing post-employment follow-up
  • Examples of local job market information made available to persons served
  • Informational materials or other information provided to employers
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Persons served
    4. Employers
  • Review case records

PA-VOC 8.01

Job development and placement services involve local employers who can demonstrate opportunities for career advancement.

PA-VOC 8.02

The agency provides the individual with:
  1. up-to-date information about the local job market, consistent with his or her interests and abilities;
  2. an assessment of work readiness;
  3. assistance in developing a job search strategy; and
  4. interview and negotiation techniques.

PA-VOC 8.03

The agency actively works with persons served to:
  1. increase their occupational exposure;
  2. bolster their confidence in the workplace environment;
  3. form reasonable expectations of parents and family members, or natural supports; and
  4. establish appropriate expectations of employment professionals.

PA-VOC 8.04

The agency provides post-employment follow-up services to improve job retention by:
  1. regularly assessing the appropriateness of the placement;
  2. providing ongoing evaluation of employee satisfaction;
  3. offering long-term support services, as necessary, to the service recipient; and
  4. exploring opportunities for career development and advancement.

PA-VOC 8.05

The agency documents in the case record:
  1. information about the individual's job;
  2. initial follow-up within three months of job placement; and
  3. post-employment contacts.
Examples: Details about the placement can include, but is not limited to, the supervisor’s name, date of hire, or salary.

PA-VOC 8.06

The agency establishes and maintains relationships with employers, and services to employers include:
  1. education about disabilities, job accommodations, and the possibilities for, and benefits of, employing individuals with disabilities ;
  2. assistance with developing employment opportunities for individuals with disabilities;
  3. identification of and elimination of physical and attitudinal employment barriers; and
  4. on-site job analysis.