Standards for public agencies

2020 Edition

Vocational Rehabilitation Services (PA-VOC) 7: Work Adjustment Services

The agency provides supervised employment opportunities to assist the individual in progressing towards the attainment of basic work skills, attitudes, and habits.
NA The agency does not provide work adjustment services.
2020 Edition




Individuals with disabilities who receive vocational rehabilitation services achieve increased community integration, social inclusion, and self-determination through the realization of their vocational goals.
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions: exceptions do not impact service quality or agency performance. 
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement.
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented. 
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.

Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  

  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.  
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  
  • Service quality or agency functioning may be compromised.  
  • Capacity is at a basic level.
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Work adjustment planning procedures
No On-Site Evidence
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Persons served
  • Review case records

PA-VOC 7.01

The individual participates in the development of an individualized, written work adjustment plan that specifies:
  1. measurable objectives and specific outcomes;
  2. the work environment in which the individual is likely to succeed; and
  3. personnel responsible for helping the individual to achieve the goals of the plan.

PA-VOC 7.02

Work adjustment services include supervised employment experiences that provide opportunities to learn:
  1. skills that require manual dexterity;
  2. psychomotor skills;
  3. skills necessary to find and keep a job; and
  4. interpersonal and communication skills.
Examples: Interpersonal and communication skills can include how to build and maintain positive professional relationships with coworkers, supervisors, and customers and how to resolve interpersonal conflicts in the workplace.