Standards for public agencies

2020 Edition

Vocational Rehabilitation Services (PA-VOC) 5: Skill-Development Training

The agency helps persons served develop the skills needed to fulfill their employment goals by designing training programs with input from community employers.
NA The agency does not provide skill-development training services.
2020 Edition




Individuals with disabilities who receive vocational rehabilitation services achieve increased community integration, social inclusion, and self-determination through the realization of their vocational goals.
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions: exceptions do not impact service quality or agency performance. 
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement.
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented. 
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.

Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  

  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.  
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  
  • Service quality or agency functioning may be compromised.  
  • Capacity is at a basic level.
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Course descriptions for each training course
  • Skill-development training curriculum 
  • Sample of training course materials
  • Training schedule for the previous 12 months
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Persons served
  • Review case records


PA-VOC 5.01

Skill-development training is tailored to meet the individual’s employment objectives, and courses are modified, as necessary, in response to employment trends and community labor market conditions.


PA-VOC 5.02

Skill-development training addresses:
  1. job search skills;
  2. job expectations;
  3. job maintenance skills;
  4. time management;
  5. money management;
  6. work-related interpersonal skills; and
  7. other work practices, such as payroll deductions, union dues, and insurance.


PA-VOC 5.03

Training schedules are flexible including evening hours and, when possible, distance learning opportunities, and individually paced instruction.
Example: Individually paced instruction allows students to skip over material they are familiar with or to move slowly through material that is more difficult. It is often more effective to provide this type of instruction in a classroom-style setting where a teacher or trainer is available if the student has questions. 


PA-VOC 5.04

Each skill-development training course:
  1. is reviewed every two years with input from local businesses; and
  2. provides a written course description including the curriculum, location, and meeting time of training sessions.


PA-VOC 5.05

Persons served are offered skill-development training courses in integrated settings, either directly or by referral, as appropriate to their individualized employment objectives.