Standards for public agencies

2020 Edition

Vocational Rehabilitation Services (PA-VOC) 4: Vocational Planning and Monitoring

Each person participates in the development and ongoing review of a vocational plan that is the basis for the delivery of appropriate services and support.
2020 Edition




Individuals with disabilities who receive vocational rehabilitation services achieve increased community integration, social inclusion, and self-determination through the realization of their vocational goals.
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions: exceptions do not impact service quality or agency performance. 
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement.
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented. 
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.

Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  

  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.  
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  
  • Service quality or agency functioning may be compromised.  
  • Capacity is at a basic level.
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Vocational planning and monitoring procedures
No On-Site Evidence
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Persons served
  • Review case records

PA-VOC 4.01

An assessment-based vocational plan is developed in a timely manner with the full participation of persons served, and their family or natural supports when appropriate, and includes:
  1. agreed upon vocational goals, desired outcomes, and timeframes for achieving them;
  2. barriers to employment and methods for minimizing their impact;
  3. services and support to be provided, and by whom;
  4. possibilities for maintaining and strengthening family relationships and other informal social networks; and
  5. the individual’s signature.

PA-VOC 4.02

The agency works in active partnership with persons served, and his or her family or natural supports as appropriate, to:
  1. assume a service coordination role, as appropriate, when the need has been identified and no other agency has assumed that responsibility;
  2. ensure that they receive appropriate advocacy support;
  3. assist with access to the full array of services to which they are eligible; and
  4. mediate barriers to services within the service delivery system.
Examples: Some methods that agencies can use to facilitate regular contact among partnering service providers include, but are not limited to: virtual networking; email/phone; co-location; satellite locations or roving vans; and referral or formal contracting.

PA-VOC 4.03

The agency documents in the case record that it has advised the individual about how paid employment may affect eligibility for disability and other benefits and documents efforts made to ensure the individual understands explanations.

PA-VOC 4.04

The worker and a supervisor, or a clinical, service, or peer team, review the case quarterly, or more frequently depending on the needs of persons served, to assess:
  1. vocational plan implementation;
  2. progress toward achieving agreed upon goals and desired outcomes; and
  3. the continuing appropriateness of the agreed upon vocational goals.


When experienced workers are conducting reviews of their own cases, the worker’s supervisor must review a sample of the worker’s evaluations as per the requirements of the standard.

PA-VOC 4.05

The worker and individual, and his or her family or natural supports when appropriate:
  1. review progress toward achievement of agreed upon vocational goals; and
  2. sign revisions to vocational goals and plans.