Standards for public agencies

2020 Edition

Vocational Rehabilitation Services (PA-VOC) 10: Work Services

The agency provides a structured work environment, training program, and financial compensation, to maintain the individual’s level of functioning or to facilitate movement toward community employment.
NA The agency does not provide work services.
2020 Edition




Individuals with disabilities who receive vocational rehabilitation services achieve increased community integration, social inclusion, and self-determination through the realization of their vocational goals.
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions: exceptions do not impact service quality or agency performance. 
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement.
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented. 
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.

Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  

  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.  
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  
  • Service quality or agency functioning may be compromised.  
  • Capacity is at a basic level.
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Procedures for evaluating performance and progress towards competitive employment
  • Copy of informational handbook provided to persons served
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Persons served
  • Review case records

PA-VOC 10.01

Work assignments take into account any special needs, including the need for accommodation.

PA-VOC 10.02

The agency prepares and distributes a handbook to persons served that meets the written and oral communication needs of individuals and addresses:
  1. work conditions, compensation practices, and fringe benefits;
  2. workplace rules and regulations;
  3. grievance and appeal procedures; and
  4. the process persons served follow to achieve community employment.

PA-VOC 10.03

The agency develops a system for evaluating the employee’s work performance and progress toward competitive employment.