Standards for public agencies

2020 Edition

Respite Care (PA-RC) 4: Intake and Assessment

The agency's intake and assessment practices ensure that persons served receive prompt and responsive access to appropriate services.
2020 Edition

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VIEW THE STANDARDS

Purpose

Respite Care reduces caregiver stress, promotes the well-being and safety of care recipients, and contributes to stable families.
1
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions: exceptions do not impact service quality or agency performance. 
2
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement.
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented. 
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.
3

Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  

  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.  
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  
  • Service quality or agency functioning may be compromised.  
  • Capacity is at a basic level.
4
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Screening and intake procedures
  • Assessment procedures
  • Copy of assessment tool(s)
No On-Site Evidence
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Persons served
  • Review case records

PA-RC 4.01

Caregivers and providers discuss:
  1. how the caregiver’s request and the dependent person’s needs match the agency's services; and
  2. what services will be available and when.
NA Another agency is responsible for screening, as defined in a contract.

Fundamental Practice

PA-RC 4.02

Prompt, responsive intake practices:
  1. ensure that applicants are treated equitably;
  2. address any concerns about using respite care;
  3. gather information necessary to identify critical service needs and/or determine when a more intensive service is necessary;
  4. give priority to individuals with urgent needs and emergency situations;
  5. support the timely initiation of services; and
  6. provide placement on a waiting list or referral to appropriate resources when individuals cannot be served or cannot be served promptly.

Interpretation

When a crisis respite program is at full capacity and cannot provide services to a family, the agency should assist the family in developing a plan to provide safe care for the child or adult and refer the family to another appropriate emergency service provider.
NA The agency accepts all clients.

PA-RC 4.03

Persons served participate in an individualized, culturally, and linguistically responsive assessment that is:
  1. completed within established timeframes; 
  2. updated as needed based on the needs of persons served; and
  3. focused on information pertinent for meeting service requests and objectives.

Interpretation

The Assessment Matrix - Private, Public, Canadian, Network determines which level of assessment is required for COA’s Service Sections. The assessment elements of the Matrix can be tailored according to the needs of specific individuals or service design.