Standards for public agencies

2020 Edition

Pregnancy Support Services (PA-PS) 2: Personnel

Program personnel have the competency and support needed to provide services and meet the needs of individuals who are pregnant.

Interpretation

Competency can be demonstrated through education, training, or experience. Support can be provided through supervision or other learning activities to improve understanding or skill development in specific areas.
2020 Edition

Currently viewing: PREGNANCY SUPPORT SERVICES (PA-PS)

VIEW THE STANDARDS

Purpose

Individuals who participate in Pregnancy Support Services learn about parenthood, make informed decisions about their pregnancies, stay healthy, and pursue their educational and vocational goals.
1
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions: exceptions do not impact service quality or agency performance. 
2
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement.
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented. 
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.
3

Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  

  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.  
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  
  • Service quality or agency functioning may be compromised.  
  • Capacity is at a basic level.
4
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Table of contents of training curricula
  • Procedures or other documentation relevant to continuity of care and case assignment
  • Sample job descriptions from across relevant job categories
  • Documentation tracking staff completion of required trainings and/or competencies
  • Training curricula
  • Caseload size requirements set by policy, regulation, or contract, when applicable
  • Documentation of current caseload size per worker

 

  • Interviews may include:
    1. Program director
    2. Relevant personnel
  • Review personnel files

PA-PS 2.01

Personnel who provide pregnancy counseling are qualified by:
  1. an advanced degree in social work or a comparable human service field and related experience; or
  2. a bachelor’s degree in social work or a comparable human service field and related experience, with supervision by a person with an advanced degree in social work or a comparable human service field.
NA The agency does not provide counseling services designed to help individuals make decisions about their pregnancies.
Examples: Related experience can include: 
  1. experience in pregnancy counseling; 
  2. experience in family and children’s services and training in pregnancy counseling; or 
  3. experience in counseling and training in pregnancy counseling.

PA-PS 2.02

Supervisors of personnel providing education services are qualified by:
  1. an advanced degree in education or a comparable human service field; or
  2. a bachelor’s degree in education or a comparable human service field and two years’ related experience.
NA The agency does not provide education services.

PA-PS 2.03

All direct service personnel are trained on, or demonstrate competency in:
  1. counseling and/or supporting individuals who are pregnant and their family members and significant others, including birth fathers;
  2. providing education on topics related to individual functioning, maternal health, and child rearing; and
  3. linking individuals to, and collaborating with, healthcare providers.

PA-PS 2.04

All direct service personnel providing education services in a group setting are trained on, or demonstrate competency in:
  1. engaging and motivating group members;
  2. understanding group dynamics;
  3. leading discussions; 
  4. facilitating group activities; and
  5. promoting respectful interactions.
NA The agency does not provide education services in a group setting.

PA-PS 2.05

The agency minimizes the number of workers assigned to persons served over the course of their contact with the agency by:
  1. assigning a worker at intake or early in the contact; and
  2. avoiding the arbitrary or indiscriminate reassignment of direct service personnel.

PA-PS 2.06

Employee workloads support the achievement of client outcomes and are regularly reviewed.
Examples: Factors that may be considered when determining employee workloads include, but are not limited to:
  1. the qualifications, competencies, and experience of the worker, including the level of supervision needed;
  2. the work and time required to accomplish assigned tasks and job responsibilities; and
  3. service volume, accounting for assessed level of needs of persons served.