Standards for public agencies

2020 Edition

Performance and Quality Improvement Introduction

Purpose

 An agency-wide performance and quality improvement system effectively engages staff, persons served, and other stakeholders in advancing the agency’s mission and achieving strategic goals through continuous, integrated, data-driven efforts to improve service delivery and administrative practice. 

Introduction

COA’s Performance and Quality Improvement (PA-PQI) Standards provide the framework for an agency-wide PQI system that increases agency capacity to make data-informed decisions that support the achievement of performance targets, program goals, individual and family outcomes, and staff and consumer satisfaction. Building and sustaining a comprehensive, mission-driven PQI system is dependent upon the active engagement of staff at all levels, persons served, and other stakeholders throughout the improvement cycle. 
2020 Edition

Currently viewing: PERFORMANCE AND QUALITY IMPROVEMENT (PA-PQI)

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Note: Please see PA-PQI Reference List for the research that informed the development of these standards.

Note: Please see the PQI Toolkit for additional guidance on these standards.