Standards for public agencies

2020 Edition

Opioid Treatment (PA-OTP) 6: Community Services

The agency informs the community about its services, remains informed about community needs and resources, and identifies the mutual benefits of supporting individuals in their recovery.
2020 Edition

Currently viewing: OPIOID TREATMENT (PA-OTP)



Individuals who participate in Opioid Treatment Programs improve social, emotional, and vocational functioning, achieve optimal productivity, and attain the recovery they seek.
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions: exceptions do not impact service quality or agency performance. 
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement.
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented. 
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.

Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  

  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.  
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  
  • Service quality or agency functioning may be compromised.  
  • Capacity is at a basic level.
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
No Self-Study Evidence
  • Public education and community relations informational materials
  • Examples of public relations efforts used to solicit community views and input
  • Interviews may include:
    1. Program director
    2. Relevant personnel


PA-OTP 6.01

A public education and community relations service component:
  1. educates the public about the value of opioid treatment;
  2. builds community support; and
  3. provides information about the agency.


PA-OTP 6.02

A public education and community relations service component also:
  1. serves as a community resource for substance use and related health, mental health, and social issues;
  2. establishes mechanisms to hear community views and issues about opioid treatment and the agency's presence in the community; and
  3. aims to address and resolve community concerns.