Standards for public agencies

2020 Edition

Outreach Services Definition


Outreach Services identify and engage youth, adults, and families experiencing homelessness as a first step to accepting care for immediate health and safety needs, gaining access to community services and resources, taking steps toward community integration, and connecting to safe and stable housing.


Street Outreach Services/Mobile Outreach Services are offered to youth, adults, and families experiencing homelessness, including those who are not served or are underserved by existing community service delivery systems.

Drop-In Centers are fixed-site programs that meet basic needs and connect individuals to community services in an environment that is safe, secure, comfortable, and non-stigmatizing.

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Note: Programs that provide case management will also complete COA's Case Management standards (PA-CM). Programs that provide mental health or substance use services will also complete COA's standards for Mental Health and/or Substance Use Services (PA-MHSU).

Note: Please see PA-OS Reference List for the research that informed the development of these standards.

Note: For information about changes made in the 2020 Edition, please see the OS Crosswalk.