Standards for public agencies

2020 Edition

Juvenile Justice Residential Services (PA-JJR) 4: Service Planning and Monitoring

Each youth participates in the development and ongoing review of a service plan that is the basis for delivery of appropriate services, support, and supervision.
NA The organization provides only detention services.
2020 Edition




Juvenile Justice Residential Services promote public safety by providing youth with a supportive, structured setting that helps them address their needs and develop the attitudes and skills needed to make responsible choices, avoid negative behaviors, and become productive, connected, and law-abiding citizens.
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions: exceptions do not impact service quality or agency performance. 
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement.
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented. 
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.

Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  

  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.  
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  
  • Service quality or agency functioning may be compromised.  
  • Capacity is at a basic level.
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Service planning and monitoring procedures
No On-Site Evidence
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Youth served and their families
  • Review case records


PA-JJR 4.01

An assessment-based service plan is developed in a timely manner with the full participation of youth, and their family when possible and appropriate, and includes:
  1. goals, desired outcomes, and timeframes for achieving them;
  2. treatment, services, and supports to be provided, and by whom;
  3. level of supervision needed; 
  4. procedures for expedited service planning when crisis or urgent need is identified; and
  5. the signature of the youth and a parent or legal guardian.


PA-JJR 4.02

During service planning the agency explains:
  1. how youth and their progress will be monitored;
  2. any special terms or conditions, including conditions ordered by the court;
  3. benefits to be gained if the plan is fulfilled; and
  4. possible consequences of noncompliance.


PA-JJR 4.03

Working in active partnership with youth, the agency collaborates with relevant organizations, agencies, and parties, as appropriate to the needs of individual youth and the nature of the services provided, to:
  1. arrange for the delivery of needed services the agency does not provide;
  2. promote a comprehensive, coordinated approach to serving youth;
  3. ensure that youth receive appropriate advocacy support;
  4. mediate barriers to services within the service delivery system; and
  5. identify and develop opportunities for youth to become involved with or contribute to the community, when possible and appropriate.
Examples: Relevant organizations, agencies, and parties include those involved with youth both during and prior to their placement at the agency, including: other professionals providing services to youth in residential care (e.g., education, health, mental health, or substance use treatment providers); court and legal personnel; law enforcement; child welfare agencies; organizations and agencies that may have been involved with youth prior to residential care (e.g., education, health, mental health, or substance use treatment providers); and community organizations, including parks and recreation services, libraries, cultural institutions, local businesses, faith-based institutions, and other youth-serving providers.


PA-JJR 4.04

The worker and a supervisor, or a team of relevant personnel, review the case quarterly, or more frequently depending on youths’ risks and needs and their anticipated length of stay, to assess:
  1. service plan implementation;
  2. progress toward achieving service and treatment goals and desired outcomes; and
  3. the continuing appropriateness of service and treatment goals.


When experienced workers are conducting reviews of their own cases, the worker’s supervisor must review a sample of the worker’s evaluations as per the requirements of the standard.


PA-JJR 4.05

The worker and youth, and the youth’s family when possible and appropriate:
  1. review progress toward achievement of service and treatment goals; and 
  2. sign revisions to goals and plans.