Standards for public agencies

2020 Edition

Juvenile Justice Residential Services (PA-JJR) 16: Case Closing and Aftercare

Case closing is an orderly process, and aftercare is provided to monitor youth and help them solidify gains made during residential care.
2020 Edition




Juvenile Justice Residential Services promote public safety by providing youth with a supportive, structured setting that helps them address their needs and develop the attitudes and skills needed to make responsible choices, avoid negative behaviors, and become productive, connected, and law-abiding citizens.
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions: exceptions do not impact service quality or agency performance. 
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement.
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented. 
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.

Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  

  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.  
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  
  • Service quality or agency functioning may be compromised.  
  • Capacity is at a basic level.
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Case closing procedures
  • Follow-up procedures
No On-Site Evidence
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Youth served and their families
  • Review case records

PA-JJR 16.01

A written summary of the case record is provided to the court or another party with jurisdiction over the youth, and includes an assessment of:
  1. any unmet needs;
  2. the degree to which goals were or were not achieved; and
  3. reasons for success or failure.

PA-JJR 16.02

Upon case closing, the agency notifies any collaborating service providers, as appropriate.

PA-JJR 16.03

As a continuing resource for information, crisis management, and support, the agency provides each youth with contact information for the organization or the aftercare provider, as appropriate.
NA The agency provides only detention services.

PA-JJR 16.04

Youth are helped to transition to services specified in the aftercare plan, and follow-up occurs at specified intervals after release to:
  1. supervise youth;
  2. ensure that youth access needed services and supports; and
  3. monitor youths’ progress and well-being.


When another party (e.g., an aftercare case manager) is responsible for providing transition assistance and follow-up, the agency may implement this standard by documenting that is the case in the case record.
NA The agency provides only detention services.
Note: COA recognizes that this one practice standard does not reflect the complexity of what should occur upon reentry, and the importance of aftercare should not be minimized. However, because follow-up services are typically provided by a separate organization or agency, aftercare is not addressed more comprehensively in this service section.