Standards for public agencies

2020 Edition

Juvenile Justice Day Services (PA-JJD) 6: Service Environment and Culture

The service environment and culture support personal growth, rehabilitation, and positive behavior.
2020 Edition




Juvenile Justice Day Services promote public safety and reduce the need for out-of-home placements by allowing youth to reside in their communities while they address problems and develop the attitudes and skills needed to make responsible choices, avoid negative behaviors, and become productive, connected, and law-abiding members of their communities.
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions: exceptions do not impact service quality or agency performance. 
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement.
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented. 
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.

Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  

  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.  
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  
  • Service quality or agency functioning may be compromised.  
  • Capacity is at a basic level.
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
No Self-Study Evidence
  • Program rules and expectations
  • Daily schedules for previous six months
  • Menus for the previous six months
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Youth served and their families
  • Observe program site and operations

PA-JJD 6.01

The agency maintains a supportive culture that encourages positive, respectful, and cooperative interactions and relationships between:
  1. youth and personnel; and
  2. youth and their peers.
Examples: The agency can establish a supportive culture by ensuring personnel model pro-social behavior and attitudes in daily interactions, and encouraging youth to do the same. This approach can also help to prevent bullying and other unsafe, negative, or anti-social peer interactions.
Note: The training and activities addressed in PA-JJD 7 will support the development of the positive, pro-social culture described in this standard.

PA-JJD 6.02

The program setting is welcoming and supportive, and program space, materials, and services are appropriate for and sensitive to youths’ age, developmental level, language, disability, gender and gender identity, culture, race, ethnicity, religion, socioeconomic status, sexual orientation, and past experiences of trauma.

PA-JJD 6.03

The agency maintains an accurate and readily-accessible schedule of services, and youth spend their time engaged in meaningful programming and activities.

PA-JJD 6.04

Youth receive nutritious snacks or meals, as appropriate to the time of day they attend the program.