Standards for public agencies

2020 Edition

Juvenile Justice Day Services (PA-JJD) 4: Service Planning and Monitoring

Each youth participates in the development and ongoing review of a service plan that is the basis for delivery of appropriate services, support, and supervision.


When services are provided as aftercare that follows another more intensive program, these plans may sometimes be referred to as “transition plans” or “reentry plans” rather than “service plans.”
NA The agency provides less-intensive day services.
2020 Edition




Juvenile Justice Day Services promote public safety and reduce the need for out-of-home placements by allowing youth to reside in their communities while they address problems and develop the attitudes and skills needed to make responsible choices, avoid negative behaviors, and become productive, connected, and law-abiding members of their communities.
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions: exceptions do not impact service quality or agency performance. 
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement.
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented. 
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.

Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  

  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.  
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  
  • Service quality or agency functioning may be compromised.  
  • Capacity is at a basic level.
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Service planning and monitoring procedures
No On-Site Evidence
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Youth served and their families
  • Review case records

PA-JJD 4.01

An assessment-based service plan is developed in a timely manner with the full participation of the youth, and their family when possible and appropriate, and includes:
  1. goals, desired outcomes, and timeframes for achieving them;
  2. services and supports to be provided, and by whom;
  3. the level of supervision needed, including any outside contacts required; 
  4. procedures for expedited service planning when crisis or urgent need is identified; and
  5. the signature of the youth and a parent or legal guardian.


To promote service continuity and facilitate a successful transition, organizations providing aftercare services should strive to develop plans before youth are released from their previous placements.

PA-JJD 4.02

During service planning the agency explains:
  1. how youth and their progress will be monitored;
  2. any special terms or conditions, including conditions ordered by the court; 
  3. benefits to be gained if the plan is fulfilled; and
  4. possible consequences of noncompliance.
Examples: Special terms or conditions can include, but are not limited to, mandated program attendance, school attendance, curfews, and drug testing.

PA-JJD 4.03

Working in active partnership with youth, the agency collaborates with relevant organizations, agencies, and parties, as appropriate to the needs of individual youth and the nature of the services provided, to:
  1. arrange for the delivery of needed services the agency does not provide;
  2. promote a comprehensive, coordinated approach to serving youth;
  3. ensure that youth receive appropriate advocacy support;
  4. mediate barriers to services within the service delivery system; and
  5. identify and develop opportunities for youth to become involved with or contribute to the community, when possible and appropriate.
Examples: Relevant organizations, agencies, and parties include those involved with youth both during and prior to their involvement with the agency providing JJD, including: court and legal personnel; law enforcement; staff at youths’ previous placements, when services are provided as aftercare following another more intensive program; child welfare agencies; schools; health care providers; mental health care providers; substance use treatment providers; and community organizations, including parks and recreation services, libraries, cultural institutions, local businesses, faith-based institutions, and other youth-serving providers.

PA-JJD 4.04

The worker and a supervisor, or a team of relevant personnel, review the case quarterly, or more frequently depending on youths’ risks and needs and the anticipated duration of service, to assess:
  1. service plan implementation;
  2. progress toward achieving service goals and desired outcomes;
  3. the continuing appropriateness of service goals and timeframes; and
  4. the level of supervision needed.


When experienced workers are conducting reviews of their own cases, the worker’s supervisor must review a sample of the worker’s evaluations as per the requirements of the standard.

PA-JJD 4.05

The worker and youth, and the youth’s family when possible and appropriate: 
  1. review progress toward achievement of goals; and 
  2. sign revisions to goals and plans.