Standards for public agencies

2020 Edition

Juvenile Justice Case Management Services (PA-JJCM) 7: Case Closing and Follow-Up

The agency works with youth to plan for case closing, and follow-up assistance is available for youth who need help avoiding future delinquency.
2020 Edition

Currently viewing: JUVENILE JUSTICE CASE MANAGEMENT SERVICES (PA-JJCM)

VIEW THE STANDARDS

Purpose

Juvenile Justice Case Management Services coordinate the services and supervision that can help youth address problems and develop the attitudes and skills needed to make responsible choices, avoid negative behaviors, and become productive, connected, and law-abiding members of their communities.
1
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions: exceptions do not impact service quality or agency performance. 
2
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement.
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented. 
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.
3

Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  

  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.  
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  
  • Service quality or agency functioning may be compromised.  
  • Capacity is at a basic level.
4
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Case closing procedures
No On-Site Evidence
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Youth served and their families
  • Review case records

PA-JJCM 7.01

Planning for case closing:
  1. is a clearly defined process that includes assignment of staff responsibility;
  2. begins at intake; and
  3. involves the worker, the youth, a parent or legal guardian, and others, as appropriate.

PA-JJCM 7.02

A written summary of the supervision period is provided to the court or another party with jurisdiction over the youth, and includes an assessment of:
  1. any unmet needs;
  2. the degree to which goals were or were not achieved; and
  3. reasons for success or failure.

PA-JJCM 7.03

Upon case closing, the agency notifies any collaborating service providers, as appropriate.

PA-JJCM 7.04

Youth are provided with information about how to contact the agency in case they need support or emergency assistance to avoid future delinquency.