Standards for public agencies

2020 Edition

Juvenile Justice Case Management Services (PA-JJCM) 6: Service Monitoring and Supervision

Regular supervision and monitoring allow the organization to ensure delivery of appropriate services, evaluate progress, and keep the community safe.
2020 Edition




Juvenile Justice Case Management Services coordinate the services and supervision that can help youth address problems and develop the attitudes and skills needed to make responsible choices, avoid negative behaviors, and become productive, connected, and law-abiding members of their communities.
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions: exceptions do not impact service quality or agency performance. 
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement.
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented. 
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.

Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  

  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.  
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  
  • Service quality or agency functioning may be compromised.  
  • Capacity is at a basic level.
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Procedures for supervision/contact
  • Procedures for service monitoring
  • Procedures for conducting searches
  • Procedures for documenting, reviewing, and reporting noncompliance
No On-Site Evidence
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Youth served and their families
  • Review case records

Fundamental Practice

PA-JJCM 6.01

Supervision is provided:
  1. at an intensity, including frequency of contacts, appropriate to youths’ risks and needs; and
  2. in a variety of settings, including youths’ homes and communities, to the extent possible.


Electronic monitoring devices should not be used in place of personal contact, but may be used to supplement supervision.


PA-JJCM 6.02

Service monitoring includes:
  1. confirmation that services have been initiated;
  2. ongoing verification that youth have been engaged and continue to participate in services;
  3. attention and response to any complaints or problems that develop during service delivery; and
  4. evaluation of performance and progress.


PA-JJCM 6.03

The worker and a supervisor, or a team of relevant personnel, review the case quarterly, or more frequently depending on youths’ risks and needs and the anticipated duration of service, to assess:
  1. service plan implementation;
  2. progress toward achieving goals and desired outcomes;
  3. the continuing appropriateness of goals and timeframes; and
  4. the level of supervision needed, including the frequency of contacts required.


When experienced workers are conducting reviews of their own cases, the worker’s supervisor must review a sample of the worker’s evaluations as per the requirements of the standard.


PA-JJCM 6.04

The worker and youth, and the youth’s family when possible and appropriate:
  1. review progress toward achievement of goals; and 
  2. sign revisions to goals and plans.

Fundamental Practice

PA-JJCM 6.05

When it is necessary to search youth or their property, trained personnel do so according to procedures that:
  1. are consistent with applicable state and federal law;
  2. define when there is reasonable cause to conduct a search;
  3. call for supervisory approval in advance of the search, when possible;
  4. minimize the invasiveness of the search;
  5. respect youths’ dignity; and
  6. establish a process and timetable for administrative review.


Agencies should conduct more invasive searches only when there is reason to do so, and should demonstrate that these searches are: (1) conducted by qualified staff, and (2) accompanied by an increased level of administrative review.
NA The agency does not conduct searches.


PA-JJCM 6.06

The agency appropriately and consistently documents, reviews, and reports incidents of youth noncompliance in accordance with any requirements specified by the court or another party with jurisdiction over youth.