Standards for public agencies

2020 Edition

Employee Assistance Program Services (PA-EAP) 4: Internal EAP/Parent Company Relations

The internal EAP and its parent company establish in writing:
  1. the services to be provided;
  2. budgetary and staffing resources;
  3. how confidentiality is maintained;
  4. the legal relationship between the EAP and its parent company;
  5. roles and responsibilities of other affiliated departments at the agency, such as work-life or wellness; and
  6. clear lines of responsibility for the EAP and all EAP activities.

Interpretation

This standard does not apply to EAP providers that are contracted to provide services on-site.
NA The agency is an external EAP only.
2020 Edition

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Purpose

Employee Assistance Programs help agencies achieve business health and productivity goals, and support individuals working to maintain or improve their productivity, functioning, and pro-social behavior, as well as remain at or return to the workplace.
1
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions: exceptions do not impact service quality or agency performance. 
2
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement.
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented. 
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.
3

Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  

  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.  
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  
  • Service quality or agency functioning may be compromised.  
  • Capacity is at a basic level.
4
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
No Self-Study Evidence
  • EAP/Parent Company agreement
  • Interviews may include:
    1. Parent company President/CEO or his/her designee
    2. Program director