Standards for public agencies

2020 Edition

Employee Assistance Program Services (PA-EAP) 4: Internal EAP/Parent Company Relations

The internal EAP and its parent company establish in writing:
  1. the services to be provided;
  2. budgetary and staffing resources;
  3. how confidentiality is maintained;
  4. the legal relationship between the EAP and its parent company;
  5. roles and responsibilities of other affiliated departments at the agency, such as work-life or wellness; and
  6. clear lines of responsibility for the EAP and all EAP activities.


This standard does not apply to EAP providers that are contracted to provide services on-site.
NA The agency is an external EAP only.
2020 Edition




Employee Assistance Programs help agencies achieve business health and productivity goals, and support individuals working to maintain or improve their productivity, functioning, and pro-social behavior, as well as remain at or return to the workplace.
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions: exceptions do not impact service quality or agency performance. 
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement.
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented. 
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.

Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  

  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.  
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  
  • Service quality or agency functioning may be compromised.  
  • Capacity is at a basic level.
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
No Self-Study Evidence
  • EAP/Parent Company agreement
  • Interviews may include:
    1. Parent company President/CEO or his/her designee
    2. Program director