Standards for public agencies

2020 Edition

Employee Assistance Program Services Definition


Employee Assistance Programs help agencies achieve business health and productivity goals, and support individuals working to maintain or improve their productivity, functioning, and pro-social behavior, as well as remain at or return to the workplace.


Employee Assistance Programs (EAPs) are employer sponsored workplace-related services provided internally or under a contract or arrangement with an employer, union, or agency designed to address the individual and work-related issues that interfere with a healthy and productive workplace; and support the agency in meeting its productivity goals. EAP services generally include information and referral; assessment and referral; employee education on personal, psychosocial and workplace performance issues; consultation and training for supervisors, managers, and human resource and union representatives; critical incident training and response services; and follow-up.


Viewing: PA-EAP - Employee Assistance Program Services


Note: Depending on the services an EAP provides, the agency may be required to complete one or more additional service sections, such as: Counseling, Support, and Education Services (PA-CSE); Case Management (PA-CM); Mental Health and/or Substance Abuse Services (PA-MHSA); or Crisis Response and Information Services (PA-CRI).

Note: While many agencies have EAP services as a staff benefit, the EAP standards outlined in this section are intended only for agencies that directly provide EAP services.

Note: Please see PA-EAP Reference List for the research that informed the development of these standards.

Note: For information about changes made in the 2020 Edition, please see the EAP Crosswalk.