Standards for public agencies

2020 Edition

Domestic Violence Services (PA-DV) 11: Case Closing and Aftercare

The agency works with survivors to plan for case closing and, when possible, to develop aftercare plans.
2020 Edition




Individuals who receive Domestic Violence Services gain a sense of empowerment, improve their well-being, and increase their ability to live safely and independently.
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions: exceptions do not impact service quality or agency performance. 
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement.
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented. 
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.

Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  

  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.  
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  
  • Service quality or agency functioning may be compromised.  
  • Capacity is at a basic level.
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Case closing procedures
  • Aftercare planning and follow-up procedures
  • Relevant portions of interagency agreement, as applicable
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Survivors
  • Review case records

PA-DV 11.01

Planning for case closing:
  1. is a clearly defined process that includes assignment of staff responsibility;
  2. begins at intake; and
  3. involves the worker, the survivor, and others, as appropriate to the needs and wishes of the survivor.

PA-DV 11.02

Upon case closing, the agency notifies any collaborating service providers, as appropriate.

PA-DV 11.03

If a survivor has to leave the program unexpectedly, the agency makes every effort to identify other service options and link the survivor with appropriate services.

PA-DV 11.04

When appropriate, and with the permission of the survivor, the agency works with survivors to: 
  1. develop an aftercare plan, sufficiently in advance of case closing, that identifies short-and long-term needs and goals, facilitates the initiation or continuation of needed supports and services, and identifies sources of informal and social support; or
  2. conduct a formal case closing evaluation, including an assessment of unmet need, when the agency has an interagency agreement that does not include aftercare planning or follow-up.

PA-DV 11.05

The agency follows up on the aftercare plan, as appropriate, when possible, and with the permission of the survivor.
NA The agency has an interagency agreement that does not include aftercare planning or follow-up.