Standards for public agencies

2020 Edition

Child and Family Services (PA-CFS) 10: Services for Children Receiving In-Home Services

Children who are at home with their families receive individualized services that promote positive development and address any effects of maltreatment.
NA The agency does not provide services to children who are home with their families.
2020 Edition




Child and Family Services promote child and family well-being, protect children’s safety, stablilize and strengthen families, and ensure permanency.
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions; exceptions do not impact service quality or agency performance. 
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement. 
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented.  
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.  
Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  
  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.   
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner. 
  • Service quality or agency functioning may be compromised.   
  • Capacity is at a basic level.
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.  
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Procedures for referring children to services
  • Community resource and referral list
  • Contracts or service agreements with community providers for the provision of services for children


  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Parents served
    4. Children served
  • Review case records


PA-CFS 10.01

The agency ensures children are enrolled and participate in education services and supports that address identified needs and promote positive development.

Examples: Depending on a child's age and developmental level, appropriate education services and supports may include: early childhood education programs; early intervention services; accredited primary and secondary schools; and after-school or youth development programs.

Fundamental Practice

PA-CFS 10.02

Children are connected to services that address any identified needs they may have for: 
  1. medical and dental care;
  2. mental health care;
  3. substance use treatment; and
  4. specialized services and supports for children with special needs.


PA-CFS 10.03

Children are connected to supports and services needed to help them:  
  1. regulate their emotions and behavior;
  2. communicate effectively;
  3. form positive relationships with adults and peers; and
  4. explore and develop their personal, social, and cultural identities.

Examples: Supports and services can include, but are not limited to:
  1. counseling or group therapy; 
  2. formal opportunities for social skills development; 
  3. mentoring services; 
  4. educational and support services for LGBTQI youth; 
  5. services and activities that support children born outside of the U.S. to make a positive personal and social adjustment, increase cross-cultural skills, maintain their ethnic identity, and move forward with long-term acculturation; and
  6. normative activities, such as clubs and sports or arts activities.


PA-CFS 10.04

Children are treated in a trauma-informed manner and when needed are connected to trauma-informed services that are designed to: 
  1. maximize their sense of safety; 
  2. help them understand and process their traumatic experiences;
  3. facilitate the development of skills and strategies to use when confronted with reminders of trauma; 
  4. help create and sustain positive attachments with caring adults and peers; and
  5. help parents understand how children’s past experiences may impact their present behavior, and appropriately support children’s recovery.
Examples:  Parents may be better able to support children who have experienced trauma if they understand the concept of trauma; recognize that children’s social, emotional, and behavioral difficulties may be the result of trauma; and are prepared to manage difficult behaviors and trauma reminders.