Standards for public agencies

2020 Edition

Child and Family Services (PA-CFS) 1: Client-Centered Logic Model

The agency implements a program logic model that describes how resources and program activities will support the achievement of positive outcomes for children and families. 
2020 Edition

Currently viewing: CHILD AND FAMILY SERVICES (PA-CFS)

VIEW THE STANDARDS

Purpose

Child and Family Services promote child and family well-being, protect children’s safety, stablilize and strengthen families, and ensure permanency.
1
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions; exceptions do not impact service quality or agency performance. 
2
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement. 
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented.  
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.  
3
Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  
  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.   
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner. 
  • Service quality or agency functioning may be compromised.   
  • Capacity is at a basic level.
4
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.  
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Program logic model that includes a list of client outcomes and program outputs being measured
  • Procedures for the use of therapeutic interventions
  • Policy for prohibited interventions
  • Training curricula that addresses therapeutic interventions
  • Documentation of training and/or certification related to therapeutic interventions
  • Interviews may include:
    1. Program director
    2. Relevant personnel

PA-CFS 1.01

A program logic model, or equivalent framework, identifies:
  1. needs the program will address;
  2. available human, financial, agency, and community resources (i.e. inputs);
  3. program activities intended to bring about desired results;
  4. program outputs (i.e. the size and scope of services delivered); 
  5. desired outcomes (i.e. the changes you expect to see in service recipients); and
  6. expected long-term impact on the agency, community, and/or system.
Examples: Please see the W.K. Kellogg Foundation Logic Model Development Guide and COA’s PQI Tool Kit for more information on developing and using program logic models.  

Examples: Information that may be used to inform the development of the program logic model includes, but is not limited to: 
  1. needs assessments and periodic reassessments; 
  2. risks assessments conducted for specific interventions; 
  3. the voices of children, families, resource families, and community partners;
  4. the social and cultural context of the community served; and 
  5. the best available evidence of service effectiveness.

PA-CFS 1.02

The logic model identifies client outcomes in at least two of the following areas:
  1. change in clinical status;
  2. change in functional status;
  3. health, welfare, and safety;
  4. permanency of life situation; 
  5. quality of life; 
  6. achievement of individual service goals; and 
  7. other outcomes as appropriate to the program or service population.
Examples: Outcomes that align with nationally recognized indicators of quality in the areas of prevention, safety, permanency, and well-being include, but are not limited to:
  1. number of families provided with prevention services; 
  2. percentage of cases in which family relationships and connections were preserved;
  3. percentage of cases in which placements remained permanent and stable;
  4. number of cases of recurring maltreatment;
  5. number of cases of maltreatment-related fatalities; and
  6. percentage of children whose parents lack secure employment.

Fundamental Practice

PA-CFS 1.03

The agency:
  1. ensures personnel are trained on therapeutic interventions prior to coming in contact with the service population;
  2. monitors the use and effectiveness of therapeutic interventions;
  3. identifies potential risks associated with therapeutic interventions and takes appropriate steps to minimize risk, when necessary; and
  4. discontinues an intervention immediately if it produces adverse side effects or is deemed unacceptable according to prevailing professional standards.

Fundamental Practice

PA-CFS 1.04

Agency policy prohibits:
  1. corporal punishment;
  2. the use of aversive stimuli;
  3. interventions that involve withholding nutrition or hydration, or that inflict physical or psychological pain;
  4. the use of demeaning, shaming, or degrading language or activities;
  5. forced physical exercise to eliminate behaviors;
  6. unwarranted use of invasive procedures or activities as a disciplinary action;
  7. punitive work assignments;
  8. punishment by peers; and
  9. group punishment or discipline for individual behavior.