Standards for public agencies

2020 Edition

Child and Family Development and Support Services (PA-CFD) 7: Family Support Services

Families are linked to formal services and supports, and identify and use an informal support network.
NA The agency does not provide family support services.
2020 Edition




Families participating in Child and Family Development and Support Services gain new competencies, improve child health and well-being, improve family functioning, and make family-community connections.
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions: exceptions do not impact service quality or agency performance. 
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement.
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented. 
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.

Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  

  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.  
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  
  • Service quality or agency functioning may be compromised.  
  • Capacity is at a basic level.
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Procedures for referring individuals to services
  • Community resource and referral list
  • Contracts or service agreements with community providers, if applicable
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Persons served
  • Review case records

PA-CFD 7.01

Families are helped to reduce social isolation and develop positive connections with others by:
  1. maintaining and strengthening their relationships with others within the family, including the extended family; and
  2. developing and expanding their informal networks, including connections with friends, neighbors, community members, and community institutions.

PA-CFD 7.02

Families are helped to access community services that meet basic needs and help them care for their children, including, as appropriate:
  1. food and nutrition services;
  2. health services;
  3. housing services, including transitional living arrangements;
  4. transportation services;
  5. financial assistance;
  6. child care; and
  7. respite care.

PA-CFD 7.03

Families are helped to access community services that promote self-sufficiency and positive life course development, including, as appropriate:
  1. educational and literacy services, including special education;
  2. vocational and employment services, including career development and job placement; and
  3. parent education services and support groups.

Fundamental Practice

PA-CFD 7.04

Families are helped to access community services that address needs and problems that may impede effective parenting, including, as appropriate:
  1. counseling services;
  2. mental health services;
  3. services for substance use conditions; and
  4. domestic violence services.