Standards for public agencies

2020 Edition

Child and Family Development and Support Services (PA-CFD) 5: Family-Focused Approach to Service

Services are of the appropriate type and intensity needed to build on strengths, address risks, and improve family functioning.
NA The agency provides only parent education groups.
2020 Edition




Families participating in Child and Family Development and Support Services gain new competencies, improve child health and well-being, improve family functioning, and make family-community connections.
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions: exceptions do not impact service quality or agency performance. 
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement.
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented. 
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.

Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  

  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.  
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  
  • Service quality or agency functioning may be compromised.  
  • Capacity is at a basic level.
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
No Self-Study Evidence
No On-Site Evidence
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Persons served
  • Review case records 
  • Observe sites, as appropriate

PA-CFD 5.01

Families and providers establish respectful relationships that facilitate productive service planning and delivery.
Examples: The agency can foster respectful, productive relationships by demonstrating: 
  1. sensitivity to the willingness of the family to be engaged;
  2. a non-threatening manner;
  3. respect for the person’s autonomy and confidentiality;
  4. flexibility; and
  5. persistence. 

PA-CFD 5.02

Services involve and accommodate all family members, and are provided at times acceptable to the family, to the extent possible and appropriate.
Examples: Other factors that can be considered when deciding the times services will be offered include, but are not limited to, staff availability and safety.

PA-CFD 5.03

The frequency, intensity, and duration of services are:
  1. based on each family’s needs, strengths, and circumstances; and
  2. appropriate to the type of services offered.

PA-CFD 5.04

Services are provided in comfortable places, including home and/or community settings of the family’s choosing, to the extent possible and appropriate.