Standards for public agencies

2020 Edition

Child and Family Development and Support Services (PA-CFD) 4: Service Planning and Monitoring

All family members participate in the development and ongoing review of a service plan that is the basis for delivery of appropriate services and support.
NA The agency provides only parent education groups.
2020 Edition

Currently viewing: CHILD AND FAMILY DEVELOPMENT AND SUPPORT SERVICES (PA-CFD)

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Purpose

Families participating in Child and Family Development and Support Services gain new competencies, improve child health and well-being, improve family functioning, and make family-community connections.
1
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions: exceptions do not impact service quality or agency performance. 
2
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement.
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented. 
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.
3

Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  

  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.  
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  
  • Service quality or agency functioning may be compromised.  
  • Capacity is at a basic level.
4
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Service planning and monitoring procedures
No On-Site Evidence
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Persons served
  • Review case records

PA-CFD 4.01

An assessment-based, family-centered service plan is developed in a timely manner with the full participation of family members, and includes:
  1. agreed-upon goals, desired outcomes, and timeframes for achieving them;
  2. services and supports to be provided, and by whom;
  3. procedures for expedited service planning when crisis or urgent need is identified; and
  4. a parent’s or legal guardian’s signature.

Interpretation

Generally children age six and over should be included in service planning, unless there are clinical justifications for not doing so. 

PA-CFD 4.02

The service plan is tailored to meet the family’s unique needs, and:
  1. builds on family strengths;
  2. addresses family risks; and
  3. reflects the family’s description of its resources, concerns, and priorities.

PA-CFD 4.03

The agency works in active partnership with family members to:
  1. coordinate service delivery with other community providers;
  2. ensure that they receive appropriate advocacy support;
  3. assist with access to the full array of services to which they are eligible; and
  4. mediate barriers to services within the service delivery system.

PA-CFD 4.04

The provider and a supervisor, or a clinical, service, or peer team, review the case quarterly, or more frequently depending on the needs of the family, to assess:
  1. service plan implementation;
  2. progress toward achieving goals and desired outcomes; and
  3. the continuing appropriateness of the agreed upon service goals.

Interpretation

When experienced providers are conducting reviews of their own cases, the provider’s supervisor must review a sample of the provider’s evaluations as per the requirements of the standard. 

PA-CFD 4.05

The provider and family:
  1. review progress toward achievement of agreed upon service goals; and
  2. sign revisions to service goals and plans.