Standards for public agencies

2020 Edition

Community Change Initiatives (PA-CCI) 7: Sustaining Progress

The agency works with relevant stakeholders to ensure the initiative and its achievements will be sustainable over time.
NA The agency only provides technical assistance to community change initiatives.
2020 Edition




Community Change Initiatives mobilize the community for action, strengthen the capacity of residents and agencies to effect and sustain change, build and improve neighborhoods, and lay the groundwork for future progress.
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions: exceptions do not impact service quality or agency performance. 
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement.
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented. 
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.

Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  

  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.  
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  
  • Service quality or agency functioning may be compromised.  
  • Capacity is at a basic level.
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
No Self-Study Evidence
  • Leadership training curricula, schedules of events, or other evidence of leadership development efforts in the community for the previous six months 
  • Copies of agreements with stakeholders, portions of relevant plans, or other documentation outlining steps for transitioning primary responsibility for the initiative's activities to community stakeholders
  • Copies of informational materials provided to the community on achievements and lessons learned for the previous six months


  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Stakeholders


PA-CCI 7.01

The agency works with relevant stakeholders to develop, cultivate, and sustain current and future community leadership through training, mentoring, and experiential development opportunities.


PA-CCI 7.02

The agency promotes increased community responsibility for sustaining positive outcomes by: 
  1. identifying the activities that will sustain results over time and responsible parties;
  2. fostering continued engagement of relevant stakeholders; and 
  3. determining its role in the future of the initiative.


Agencies typically take a less active role once an initiative is sufficiently organized to ensure sustained results. However, the extent to which an initiative can operate with autonomy may vary given the circumstances that prompted its development. For example, some funding sources may mandate a certain level of onging management and involvement by the lead agency (i.e. the agency seeking COA accreditation).


PA-CCI 7.03

The agency promotes ongoing engagement of internal and external stakeholders and the community by: 
  1. publicizing the initiative's achievements and lessons learned; and
  2. celebrating achievements.