Standards for public agencies

2020 Edition

Community Change Initiatives (PA-CCI) 6: Planning and Monitoring Progress

The agency works with stakeholders to develop and monitor a results-oriented plan that is based on the findings of the community assessment, and guides the initiative’s activities and projects.


Rather than following a linear path, planning and action often occur simultaneously and interactively throughout the course of an initiative. Accordingly, although planning is an essential part of the improvement process, initial planning need not be exhaustive. Instead of striving to develop an all-encompassing plan before taking any action, some agencies may launch some tangible activities with visible benefits early in the initiative in order to build momentum, keep stakeholders motivated, and increase the likelihood of success.
2020 Edition




Community Change Initiatives mobilize the community for action, strengthen the capacity of residents and agencies to effect and sustain change, build and improve neighborhoods, and lay the groundwork for future progress.
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions: exceptions do not impact service quality or agency performance. 
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement.
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented. 
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.

Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  

  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.  
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  
  • Service quality or agency functioning may be compromised.  
  • Capacity is at a basic level.
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Planning and monitoring procedures
  • Copy of plan(s) 
  • Evidence of collaboration with stakeholders from the previous six months (i.e., meeting notices, meeting agendas, meeting minutes, correspondence, documentation of decisions)
  • Documentation that demonstrates implementation of projects and activities (e.g., letters confirming projects and activities)


  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Stakeholders
  • Observe community meetings, if possible
  • Observe community activities and projects, if possible


PA-CCI 6.01

The agency actively involves stakeholders in developing a plan for community change that is:
  1. based on the community assessment;
  2. results-oriented;
  3. tailored to local conditions and priorities; and
  4. respectful of diversity and difference.
NA The agency only provides technical assistance to community change initiatives.


PA-CCI 6.02

The plan addresses:
  1. priorities and areas of focus;
  2. the community’s current readiness to take action on a particular issue;
  3. measurable goals and desired outcomes;
  4. strategies for achieving goals and desired outcomes;
  5. resources and skills needed to implement strategies and activities;
  6. reasonable timeframes for implementing activities and achieving goals;
  7. the roles and responsibilities of different stakeholders;
  8. measures for tracking and evaluating progress; and
  9. strategies for promoting the long-term sustainability of the initiative and its achievements.
NA The agency only provides technical assistance to community change initiatives.
Examples: Factors affecting a community’s readiness to take action on a particular issue can include the community’s resources, priorities, and motivation to act.


PA-CCI 6.03

The agency coordinates with other local groups to ensure there is no duplication of effort or competing priorities.
NA The agency only provides technical assistance to community change initiatives.


PA-CCI 6.04

The agency works with relevant stakeholders to implement activities and projects that:
  1. address the priorities and goals specified in the plan; 
  2. build or improve some aspect of the community; and
  3. allow stakeholders to collaborate in a way that builds social and human capital.


PA-CCI 6.05

The agency periodically reevaluates the implementation and ongoing appropriateness of the established plan, including: 
  1. assessing the degree to which community stakeholders have become engaged in the initiative;
  2. ensuring that the agency and relevant community stakeholders are fulfilling their identified responsibilities as outlined in the plan; 
  3. responding to any issues that arise or circumstances that change during the course of the initiative; 
  4. conducting data-driven evaluation of progress towards goals including identifying areas of success and areas in need of additional effort; 
  5. evaluating whether the priorities and goals included in the plan are still applicable and appropriate; 
  6. making any adjustments or modifications needed to achieve goals; and 
  7. expanding the plan to address additional community priorities, if applicable and appropriate.
NA The agency only provides technical assistance to community change initiatives.