Standards for public agencies

2020 Edition

Community Change Initiatives (PA-CCI) 4: Developing Stakeholders' Capacities and Connections

Community stakeholders are provided with opportunities to develop the skills and connections they need to participate in the initiative and sustain positive changes in their community.
2020 Edition




Community Change Initiatives mobilize the community for action, strengthen the capacity of residents and agencies to effect and sustain change, build and improve neighborhoods, and lay the groundwork for future progress.
Examples: Different techniques may be used to help stakeholders develop skills and cultivate networks. Examples of potential strategies include, but are not limited to: mentoring, coaching, modeling, workshops, conferences, and technical assistance provided by outside experts. Capacity-building opportunities may be provided to a group of stakeholders or they may occur one-on-one as an individual prepares to take on a specific task or role. They may also be provided directly by the agency or through referral. Given the nature of community building initiatives and the extent to which stakeholders are to be involved in the process, stakeholders’ capacities and connections will also be strengthened simply through their participation in the initiative.
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions: exceptions do not impact service quality or agency performance. 
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement.
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented. 
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.

Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  

  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.  
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  
  • Service quality or agency functioning may be compromised.  
  • Capacity is at a basic level.
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Procedures for connecting stakeholders to other agencies, or parties
  • Training curricula and/or other relevant materials that demonstrate capacity-building opportunities
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Stakeholders
  • Observe trainings or other capacity-building opportunities, if possible

PA-CCI 4.01

Individuals are provided with opportunities to:
  1. develop relevant skills;
  2. cultivate positive connections and social networks with other community residents;
  3. connect with agencies and institutions in the community; and
  4. mobilize for action.
Examples: Relevant skills may include, but are not limited to: organizing, leadership, problem-solving, decision-making, and group facilitation.

PA-CCI 4.02

Community agencies and institutions are provided with opportunities to develop and strengthen:
  1. their internal capacities, including their leadership and governance; and
  2. their networks and alliances with other community agencies and institutions.

PA-CCI 4.03

The agency helps community residents, agencies, institutions, and other stakeholders connect with people, resources, and opportunities outside of their community.