Standards for public agencies

2020 Edition

Community Change Initiatives (PA-CCI) 2: Personnel

Program personnel have the competency and support needed to build community capacity and promote community change.


Competency can be demonstrated through education, training, or experience. Support can be provided through supervision or other learning activities to improve understanding or skill development in specific areas.


Within the context of this standard, personnel may include paid employees or volunteers.
2020 Edition




Community Change Initiatives mobilize the community for action, strengthen the capacity of residents and agencies to effect and sustain change, build and improve neighborhoods, and lay the groundwork for future progress.
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions: exceptions do not impact service quality or agency performance. 
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement.
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented. 
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.

Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  

  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.  
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  
  • Service quality or agency functioning may be compromised.  
  • Capacity is at a basic level.
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Table of contents of training curricula
  • Sample job descriptions from across relevant job categories
  • Training curricula
  • Documentation tracking staff completion of required trainings and/or competencies
  • Interviews may include:
    1. Program director
    2. Relevant personnel
  • Review personnel files

PA-CCI 2.01

Personnel are trained on, or demonstrate competency in:
  1. engaging and building trusting relationships with community members;
  2. communicating effectively with relevant stakeholders;
  3. adapting to changing situations and environments;
  4. assessing community characteristics, assets, needs, and priorities;
  5. capitalizing on assets and strengths within a community;
  6. developing and monitoring implementation of results-oriented community plans;
  7. leading and facilitating meetings and discussions;
  8. managing groups and resolving conflicts;
  9. building coalitions among community residents, associations, and institutions;
  10. developing networks with groups outside the community that can advance the initiative;
  11. understanding and working within relevant financial and administrative infrastructures;
  12. understanding and implementing projects related to the focus and priorities of the initiative (e.g., improving infrastructure, preventing substance use, promoting public safety, etc.);
  13. engaging in community work without maintaining a high profile or dominating the initiative’s public presence; and
  14. promoting the sustainability of results.

PA-CCI 2.02

Personnel include members of the community who:
  1. are knowledgeable about community dynamics; and
  2. demonstrate a long-term commitment to the community and the initiative’s goals.

PA-CCI 2.03

Employee workloads support the achievement of community outcomes and are regularly reviewed.
Examples: Factors that may be considered when determining employee workloads include, but are not limited to:
  1. the qualifications, competencies, and experience of the worker including the level of supervision needed; and
  2. the work and time required to accomplish assigned tasks and job responsibilities.