Standards for public agencies

2020 Edition

Administrative and Service Environment (PA-ASE) 5: Safety and Security

The agency ensures that all buildings, grounds, and facilities promote the safety and security of personnel, service recipients, and visitors.
2020 Edition




 The agency’s administrative and service environments are respectful, safe, and accessible and contribute to agency effectiveness.
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions: exceptions do not impact service quality or agency performance. 
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement.
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented. 
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.

Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  

  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.  
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  
  • Service quality or agency functioning may be compromised.  
  • Capacity is at a basic level.
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed administration and management infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
County/Municipality Administered Agency, State Administered Agency (Central Office), or other Public Entity 
  • Results of most recent safety and security assessment
  • Table of contents of training curricula
State Administered Agency (Regional Office)
  • No Self-Study Evidence
All Agencies
  • Documentation of measures taken to promote safety (e.g. relevant policies, procedures, work orders, etc.)
  • Training curricula
  • Documentation tracking staff completion of training
All Agencies
  • Interviews may include:
    1. Relevant personnel 
  • Observe facilities

Fundamental Practice

PA-ASE 5.01

The agency assesses its safety and security needs and:
  1. takes appropriate measures to protect the safety of all persons who are in its facilities or on its grounds; and
  2. develops safety and communication procedures for staff, including staff that work off-site, as applicable.
Examples: Appropriate measures can include bars on windows, alarm systems, and written policies prohibiting the possession of weapons on the facilities premises except by qualified security and law enforcement personnel.

Fundamental Practice

PA-ASE 5.02

The agency trains staff on:
  1. safety procedures;
  2. potential risks they may encounter on-site, in the community, or in service recipients’ homes; and
  3. self-protection techniques, as necessary.