Standards for public agencies

2020 Edition

Administrative and Service Environment (PA-ASE) 1: Promotion of Health and Safety

In its daily operations, the agency ensures:
  1. the health and safety of its personnel and the individuals and families it serves; and
  2. that its administrative and service environments are respectful and promote the dignity of personnel.
2020 Edition

Currently viewing: ADMINISTRATIVE AND SERVICE ENVIRONMENT (PA-ASE)

VIEW THE STANDARDS

Purpose

 The agency’s administrative and service environments are respectful, safe, and accessible and contribute to agency effectiveness.
Note: Please see the Facility Observation Checklist for additional guidance on this standard.
1
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions: exceptions do not impact service quality or agency performance. 
2
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement.
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented. 
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.
3

Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  

  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.  
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  
  • Service quality or agency functioning may be compromised.  
  • Capacity is at a basic level.
4
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed administration and management infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
No Self-Study Evidence
No On-Site Evidence
All Agencies
  • Interviews may include:
    1. Agency leadership 
    2. Relevant Personnel
    3. Persons served
  • Observe facility