Standards for public agencies

2020 Edition

Administrative and Service Environment Introduction

Purpose

 The agency’s administrative and service environments are respectful, safe, and accessible and contribute to agency effectiveness.

Introduction

The Administrative and Service Environment (PA-ASE) standards reflect the significant impact that accessibility; physical, psychological and emotional safety; and personal dignity have on an agency’s effectiveness. Specifically, these standards address how accessibility, compliance with applicable health regulations and codes, facility maintenance, safety procedures both on- and off-site, a trauma-informed environment, and emergency response preparedness contribute to agency productivity and effective service delivery.
2020 Edition

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Note: Please see PA-ASE Reference List for the research that informed the development of these standards.