Standards for public agencies

2020 Edition

Adult Protective Services (PA-APS) 3: Community Partnerships

The agency develops and implements a community approach to preventing abuse, neglect, and exploitation, and identifying and protecting vulnerable adults.
2020 Edition




Adult Protective Services protect vulnerable adults from exploitation, neglect, and abuse.
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions: exceptions do not impact service quality or agency performance. 
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement.
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented. 
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.

Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  

  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.  
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  
  • Service quality or agency functioning may be compromised.  
  • Capacity is at a basic level.
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
No Self-Study Evidence
  • Examples of content addressed in the community education program
  • Outreach strategies and informational materials
  • Interviews may include:
    1. Program director
    2. Relevant personnel

PA-APS 3.01

The agency makes a systematic effort to educate the community about the needs of vulnerable adults and how they can be protected including:
  1. preventing and recognizing abuse, neglect, and exploitation;
  2. how to report cases of suspected abuse or neglect;
  3. legal responsibilities for mandated reporters; and
  4. services available.

PA-APS 3.02

The agency's leadership works with the leadership of other agencies to identify common issues, develop opportunities for collaboration, and resolve any administrative or interagency issues that hinder service collaboration and use.
Examples: Community partners may include, but are not limited to, courts and law enforcement agencies, mental and physical health providers, domestic violence programs, and substance use services.