Standards for public agencies

2020 Edition

Administration and Management (PA-AM) 7: Protection of Reporters of Suspected Misconduct

The agency prohibits employment-related retaliation against employees and others affiliated with the agency, who come forward with information about suspected misconduct or questionable practices, and provides an appropriate, confidential channel for reporting such information.
NA State-administered agency regional office
2020 Edition

Currently viewing: ADMINISTRATION AND MANAGEMENT (PA-AM)

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Purpose

 Through sound administration and effective management, the agency achieves its mission and strategic goals; assures appropriate use of public resources for the public good; and remains responsive to the needs of the communities it serves. 
1
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions: exceptions do not impact service quality or agency performance. 
2
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement.
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented. 
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.
3

Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  

  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.  
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  
  • Service quality or agency functioning may be compromised.  
  • Capacity is at a basic level.
4
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed administration and management infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
County/Municipality Administered Agency, State Administered Agency (Central Office), or other Public Entity
  • Whistle-blower provisions in legislation or administrative code
  • Documentation of policy communication to staff (e.g. memos, staff meeting minutes, training documents)
State Administered Agency (Regional Office)
  • Evaluated at Central Office only
County/Municipality Administered Agency, State Administered Agency (Central Office), or other Public Entity
  • Documentation of any grievances/incidents related to retaliation
State Administered Agency (Regional Office)
  • Evaluated at Central Office only
County/Municipality Administered Agency, State Administered Agency (Central Office), or other Public Entity
  • Interviews may include:
    1. Agency leadership
    2. Personnel
    3. HR director
State Administered Agency (Regional Office)
  • Evaluated at Central Office only