Standards for public agencies

2020 Edition

Administration and Management Introduction

Purpose

 Through sound administration and effective management, the agency achieves its mission and strategic goals; assures appropriate use of public resources for the public good; and remains responsive to the needs of the communities it serves. 

Introduction

COA’s Administration and Management standards outline the responsibilities of agency leadership to foster a culture of transparency, accountability, and community responsiveness; provide oversight of operations; and promote program and operational improvements. The responsibilities set forth in the standards represent the multi-faceted functions the leadership of a public agency assumes in cooperation with relevant stakeholders.

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Note: Please see PA-AM Reference List for the research that informed the development of these standards. 

Note: For information about changes made in the 2020 Edition, please see the PA-AM Crosswalk. See also ETH Public Crosswalk for Ethical Practice standards that are now found in PA-AM.