Standards for private organizations

2020 Edition

Opioid Treatment (OTP) 6: Community Services

The organization informs the community about its services, remains informed about community needs and resources, and identifies the mutual benefits of supporting individuals in their recovery.
2020 Edition

Currently viewing: OPIOID TREATMENT (OTP)



Individuals who participate in Opioid Treatment Programs improve social, emotional, and vocational functioning, achieve optimal productivity, and attain the recovery they seek.
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • Several client records are missing important information; or
  • Client participation is inconsistent. 
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.      
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
No Self-Study Evidence
  • Public education and community relations informational materials
  • Examples of public relations efforts used to solicit community views and input
  • Interviews may include:
    1. Program director
    2. Relevant personnel


OTP 6.01

A public education and community relations service component:
  1. educates the public about the value of opioid treatment;
  2. builds community support; and
  3. provides information about the organization.


OTP 6.02

A public education and community relations service component also:
  1. serves as a community resource for substance use and related health, mental health, and social issues;
  2. establishes mechanisms to hear community views and issues about opioid treatment and the organization’s presence in the community; and
  3. aims to address and resolve community concerns.