Outreach Services (OS) 1: Client-Centered Logic Model
The program logic model, or equivalent framework, identifies:
needs the program will address;
available human, financial, organizational, and community resources (i.e. inputs);
program activities intended to bring about desired results;
program outputs (i.e. the size and scope of services delivered);
desired outcomes (i.e. the changes you expect to see in service recipients); and
expected long-term impact on the organization, community, and/or system.
COA recognizes that it may be difficult to track client outcomes given the nature and duration of OS services. If client outcomes are not being tracked, the organization must be prepared to demonstrate how program-level outputs are being used to build capacity, improve programs, and have a positive impact on persons served. Additionally, the organization may speak to how it uses community-wide outcomes data collected by outside entities to make data-informed decisions within its program when appropriate.
Outreach Services identify and engage youth, adults, and families experiencing homelessness as a first step to accepting care for immediate health and safety needs, gaining access to community services and resources, taking steps toward community integration, and connecting to safe and stable housing.