Standards for private organizations

2020 Edition

Network Administration (NET) 8: Outcomes Measurement

A network-wide outcomes measurement system evaluates individual progress and service delivery program effectiveness at the program level.
2020 Edition

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Purpose

Network services are delivered to a defined population through an integrated network of providers with the goal of ensuring optimal access, quality of care, and consumer satisfaction.
Examples: The network management entity may wish to review national sources for possible outcomes, some of which may already be mandated by its purchasers, including:
  • access to care, such as the average lengths of time between initial call and initial screening assessment and the average lengths of time between initial screening assessment and admission to treatment;
  • coordination of care, such as the percentage of persons discharged from an inpatient or residential level of treatment who attend a session at their next level of care within a defined period of time (e.g. seven days or fourteen days) from leaving the residential or inpatient unit;
  • client feedback and satisfaction, which, in addition to satisfaction with services, could include measures such as the percentage of clients who indicate a drive time of greater than 30 minutes, or the percentage of clients who say that they have access to public transportation to reach the facility if needed; and
  • the satisfaction of other stakeholders, such as high volume referral agents (e.g. judges, court workers, employee assistance agents, and others with repeated experience with network access and services).
1
The organization's practices fully meet the standard, as indicated by full implementation of the practices outlined in the NET 8 Practice standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the NET 8 Practice standards.
3
Practice requires significant improvement, as noted in the ratings for the NET 8 Practice standards.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the NET 8 Practice standards.
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
No Self-Study Evidence
  • Interviews may include:
    1. Network PQI Coordinator
    2. Relevant staff from provider organization
    3. Independent practitioners