Standards for private organizations

2020 Edition

Network Administration (NET) 3: Planning

A network-wide planning process supports the network management entity's commitment to achieving positive outcomes for the persons and families it serves.
2020 Edition

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Purpose

Network services are delivered to a defined population through an integrated network of providers with the goal of ensuring optimal access, quality of care, and consumer satisfaction.
1
The organization's practices fully meet the standard, as indicated by full implementation of the practices outlined in the NET 3 Practice standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the NET 3 Practice standards.
3
Practice requires significant improvement, as noted in the ratings for the NET 3 Practice standards.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the NET 3 Practice standards.
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Long-term and annual plans
  • Planning procedures
  • Community Demographic Profile
  • Network-level workforce analysis and documentation of actions taken
No On-Site Evidence
  • Interviews may include:
    1. Managing entity CEO
    2. Network advisory body
    3. Governing body
    4. Directors or organizations that contract with the managing entity
    5. HR Director for the managing entity and representative network provider organizations

 


 

NET 3.01

Every three years, the network management entity conducts a network-wide, long-term, strategic planning process that:
  1. reviews its mission, values, and strategic direction;
  2. assesses its strengths and weaknesses;
  3. establishes measurable goals and objectives that support fulfillment of its mission and mandated responsibilities;
  4. identifies appropriate strategies for meeting identified goals, including the need to redirect, eliminate, or expand service to respond to changing community demographics and needs;
  5. allocates resources to support capacity development for the delivery system, as needed;
  6. addresses changes in the funding environment;
  7. addresses changes in the regulatory environment; and
  8. includes the input of service recipients and their families.

Interpretation

Depending on the network’s development, this may be the initial network development plan or the most recent strategic plan.
1
The organization's practices reflect full implementation of the standard.
2
Practices are basically sound but there is room for improvement.
3
Practice requires significant improvement.
4
Implementation of the standard is minimal or there is no evidence of implementation at all.

 

NET 3.02

Once every long-term planning cycle, the network management entity reviews the demographics of the persons and families it serves and compares it to the demographics of its defined service population.
1
The organization's practices reflect full implementation of the standard.
2
Practices are basically sound but there is room for improvement.
3
Practice requires significant improvement.
4
Implementation of the standard is minimal or there is no evidence of implementation at all.

 

NET 3.03

In developing and maintaining the network, the network management entity’s leaders consider, and annually review as part of their annual planning:
  1. the full range of services within the network’s scope and the network’s capacity to meet its responsibilities and goals;
  2. geographic access to network services, including travel times to locations and proximity to public transportation;
  3. the demographic makeup of network service providers compared to the demographic makeup of service recipients;
  4. access to specialty service providers, including culturally relevant service providers; and
  5. flexible hours of operation that meet the needs and preferences of service recipients.
Examples: Specialty service providers can include provider organizations or independent contractors able to meet the linguistic, cultural, ethnic, or other needs of specific groups within the network’s defined service population.
1
The organization's practices reflect full implementation of the standard.
2
Practices are basically sound but there is room for improvement.
3
Practice requires significant improvement.
4
Implementation of the standard is minimal or there is no evidence of implementation at all.

 

NET 3.04

The network management entity annually develops a short-term plan that:
  1. evaluates and identifies the type and number of service providers required to accomplish the network's mission, goals, and objectives; and
  2. supports the achievement of the network’s long-term goals and objectives.
Examples: Annual plans can also incorporate other regular planning processes, including:
  1. HR planning;
  2. evaluation of training needs;
  3. budget planning; and
  4. PQI summary reports.
1
The organization's practices reflect full implementation of the standard.
2
Practices are basically sound but there is room for improvement.
3
Practice requires significant improvement.
4
Implementation of the standard is minimal or there is no evidence of implementation at all.