a process that ensures ease of entry into a system of highly accessible services;
agreed upon quality improvement expectations for the network as a system;
uniform utilization and management protocols; and
a system for managing information that integrates network operations and network participants’ information, including key costs, performance data, outcome indicators, and member or consumer satisfaction data.
The organization's practices reflect full implementation of the standard.
Practices are basically sound but there is room for improvement.
Practice requires significant improvement.
Implementation of the standard is minimal or there is no evidence of implementation at all.
The network management entity maintains a stakeholder advisory group that serves as a bridge to the community, and it:
includes representatives of relevant community groups, consumers, service providers, advocates, and others with an interest in the success of the network achieving its mission or purpose;
provides information and feedback about services, outcomes, the perception of the network within the community, and other information that would help the network better serve its defined population and the community; and
serves in an advisory capacity only and does not assume governing body or management responsibilities.
In order for advisory groups to function well the network management entity should:
establish clear and transparent recruitment and selection guidelines;
have reasonable expectations about what the group can accomplish within the parameters of its mission and available resources; and
actively consider and respond to the group's input, feedback, or recommendations.