Standards for Military Family Readiness programs

2020 Edition

Volunteer Coordination (MIL-VC) 3: Volunteer Screening and Matching

Volunteers are screened and appropriately matched with volunteer assignments that are mutually beneficial to the volunteer and the receiving program.

2020 Edition




Volunteer Coordination programs promote volunteer recruitment and retention and support achievement of the program’s mission.
Full Implementation, Outstanding Performance
A rating of (1) indicates that the programs’ practices fully meet the standard and reflect a high level of capacity.  All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions; exceptions do not impact service quality and/or overall performance.
Substantial Implementation, Good Performance 
A rating of (2) indicates that a programs’ infrastructure and practices are basically sound but there is room for improvement. The majority of the standard's requirements have been met and the basic framework required by the standard has been implemented.  Minor inconsistencies and practices that are not fully developed are noted, however, these do not significantly impact service quality and/or overall performance.
Partial Implementation, Concerning Performance
A rating of (3) indicates that significant aspects of the programs’ observed infrastructure and/or practices require significant improvement. The program has not implemented the basic framework of the standard but instead has in place only part of this framework. Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  Service quality or program functioning may be compromised. Capacity is at a basic level.
Unsatisfactory Implementation and Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all. Observed infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.

Please see Rating Guidance for additional rating examples. 
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Interview/screening materials, tools, and/or criteria (MIL-VC 3.01)
  • Volunteer files (MIL-VC 3.01, MIL-VC 3.02)
  • Procedures for tracking completion of required background investigations (MIL-VC 3.02)
  • Legislation or regulations pertaining to background investigations for volunteers (MIL-VC 3.02)

MIL-VC 3.01

Volunteers participate in an interview or screening process to determine:

  1. skills, interests, and abilities;
  2. relevant experience;
  3. availability;
  4. work style;
  5. any position preference they might have; and
  6. personal goals or reasons for volunteering.

Fundamental Practice

MIL-VC 3.02

The volunteer coordination program has a mechanism for tracking completion of required background investigations for volunteers including specialized screenings for individuals who will be working with children and youth without a parent or legal guardian present. 

NA None of the volunteer assignments require background investigations. 

MIL-VC 3.03

The volunteer coordination program works with each volunteer to identify an appropriate volunteer assignment based on the results of initial interviews and screenings.